Unified Communications Featured Article

AltiGen and Outsourcery Provide MaxACD for Microsoft Lync

July 12, 2011

A new business partnership has been announced between AltiGen Communications and Outsourcery. AltiGen's MaxACD for Lync will now be offered by Outsourcery in conjunction with its Unified Lync Solution. AltiGen is the top provider of integrated Microsoft-based Unified Communications while Outsourcery is the current top cloud service provider in the UK.

With one of the broadest cloud product offerings for businesses in the world, Outsourcery’s offerings cover hosted software applications, virtualized infrastructure and unified communications solutions. Professional services offered by the company help customers to customize and integrate solutions.

Outsourcery was named as the top ranking UK ‘Dynamics CRM Partner of the Year’ at the 2011 Microsoft Worldwide Partner Awards. Microsoft had also named Outsourcery as their global 'Hosting Solutions Partner of the Year' for 2010. The company was also named the 'Dynamics Hosting Partner of the Year' for 2010. Outsourcery's strong market position has therefore been demonstrated.

Significant momentum in the UK is being gained by AltiGen Communications. Feature rich call center solutions are being provided by AltiGen through its MaxACD for Lync Server. Skills-based routing and multi-level Auto Attendant are some of the features of MaxACD. Apart from a flexible and adaptable IVR with CRM integration capabilities, the solution also features call recording along with monitoring and reporting. A compelling communications solution either on premise or delivered through the cloud is provided, as all of these features are tightly integrated with Lync.

In a release, Paul Fullman who is the VP of sales for the UK and Europe at AltiGen said, "Outsourcery is the perfect partner for us to engage with. Their track record combined with their vision and professionalism was clear from the beginning, they just got it straight away. We are delighted that they have decided to add our MaxACD to their Unified Lync solution and I am excited to be working with them."

According to Jerry Fleming, president and CEO of AltiGen, Microsoft Lync is now the premier Unified Communications software platform. There has also been a rapid shift to cloud-based solution by businesses. The significant market opportunity which has emerged for Hosted UC solutions can be now addressed by AltiGen in collaboration with Outsourcery.

For more information on AltiGen, visit www.altigen.com.

Calvin Azuri is a contributing editor for unified communications. To read more of Calvin’s articles, please visit his columnist page.

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