Unified Communications Featured Article

NY Law Firm Selects Mitel's Freedom Architecture for Communication Anywhere

July 08, 2011

Hancock Estabrook, a leading upstate New York law firm, has selected Mitel's Freedom architecture to allow its attorneys the ability to work flexibly and effectively from any location.

Officials with Mitel claimed that the solution provides seamless unified communications between the firm's 60+ lawyers and their clients.

"Since we are not a 9-5 shop, our lawyers need to be available for their clients anywhere, at anytime, but our old, outdated phone system was prohibiting us from accomplishing this," said, Mary Lou Haines, director of Information Technology for Hancock Estabrook, in a statement.

"With the Mitel solution, we can ensure our attorneys can provide clients with real-time service from any location," said Haines.

As an early adopter of RIM's BlackBerry smartphones, it was necessary for the system that Hancock Estabrook ultimately chose to fully integrate with them.

Thanks to the Mitel solution, the law firm would now be able to extend its communications to the BlackBerry, ensuring that there is much less need for mobile attorneys to take messages and do call backs.

Company officials said that another significant benefit the solution affords is presence awareness, so personnel now know who is calling, when their co-workers are on a call, and when they are free to take new calls.

The Mitel solution also provides the flexibility for this to be delivered on other mobile platforms.

"Hancock Estabrook approached our channel partner, TwinState, with a diverse set of new communications needs when they also decided to upgrade their existing infrastructure," said Stephen Beamish, vice-president of corporate marketing and strategic alliances, Mitel.

Beamish said that by deploying the company’s comprehensive solution, they are now able to maintain the highest level of communications with their colleagues and clientele.

“Whether they are utilizing Dynamic Extension, UC Advanced, or Audio and Web Conferencing from Mitel, our solution will be able to scale to their needs as their business continues to grow in the future," he said.

unified communications recently reported that renowned global provider of business communications and collaboration software and services Mitel announced that the company has achieved $166.6 million revenue for the fourth quarter for fiscal year ended April 30, 2011. According to the company, the revenue was $162.0 million in the third quarter.

In a press release Mitel further revealed that at $88.1 million, or $1.57 per share, net income for the fourth quarter of fiscal 2011 rose $0.08 per share. In addition, adjusted EBITDA for the fourth quarter of fiscal 2011 was $19.9 million, compared to $17.6 million for the third quarter of fiscal 2011.

Anil Sharma is a contributing editor for unified communications. To read more of his articles, please visit his columnist page.

Edited by Rich Steeves

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