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JW Marriott Indianapolis Deploys Mitel's Unified Communications Built on Freedom Architecture

July 05, 2011

Mitel, a provider of business communications and collaboration software and services, claimed that its Unified Communications solution based on its Freedom architecture has been deployed by JW Marriott Indianapolis, a premier convention center hotel in the Midwestern U.S.

The Mitel solution will help the hotel realize a foundation for a pure IP voice infrastructure that can reach every room and meeting area.

Mitel claimed that its Unified Communications solutions work with best-in-breed business productivity tools, such as IBM Domino/Lotus Notes, Lotus Sametime, Microsoft Exchange/Outlook, Office and OCS. And the company claimed that its commitment to open standards simplifies the integration of one’s communications system with CRM, ERP or vertical applications, which preserves existing software installations and at the same time helps users configure a more efficient work environment.

Its Freedom architecture provides a rich user experience along with the flexibility and simplicity organizations need, to adapt to today’s dynamic work environments. With one software stream, the company claimed that it is capable of offering users the freedom to implement tailored communications solutions on any network, any infrastructure, and any platform.

Ken Barnes, owner of the JW Marriott Indianapolis remarked that once the decision was made to use IP, Mitel quickly emerged as the best choice among a crowded field of vendors. Mitel’s IP architecture has enabled them to deliver communications to their hotel and convention complex, including more than a thousand guest rooms, using single wire infrastructure, thus reducing deployment costs significantly. The officials with the hotel will also have the flexibility to improve guest service and response from mobile staff, and create impromptu contact centers anywhere in the hotel if need be. With IP connectivity in the guest rooms, it can enable hotel staff to deliver web based information and services directly on the Mitel devices deployed throughout.

Mitel added that its solution has helped Marriott achieve the goals the hotel set in improving efficiency and guest satisfaction, both critical in the hospitality industry.

Nathesh is a contributing editor for unified communications. To read more of Nathesh's articles, please visit his columnist page.

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