Unified Communications Featured Article

Fonality Debuts Fonality PBXtra 5.2

July 05, 2011

Fonality, a North American business communications company, announced the availability of Fonality PBXtra 5.2, a hybrid hosted solution that is capable of blending cloud and premise-based VoIP technology to enhance communications efficiency and flexibility.

The new release is powered by Fonality Heads Up Display (HUD), a user-friendly Unified Communications (UC) dashboard equipped with features to manage voice, email and chat dialogue, enabling users to reach the right person, with the right information, every time.

Fonality explained that the Fonality PBXtra is designed to offer unparalleled reliability and productivity gains in a cost-effective enterprise-class phone system designed to grow with one’s business. On top of that, PBXtra is simple to use and easy to manage. Fonality’s hybrid hosted PBXtra solution provides best of breed approach with the solution’s hardware residing on the customers premise while the control panel along with service, maintenance, and configuration remains in the cloud.

Officials with the company stated that Fonality PBXtra 5.2 is the premier business communications solution for companies that seek to leverage the productivity-enhancing power of UC and VoIP but desire a phased approach as they transition to the cloud. The hybrid-hosted model delivers powerful applications in the cloud, while businesses maintain the hardware control in which they’re accustomed. By adopting this solution, organizations are in a better position to leverage a complete cloud solution because of their familiarity with the Fonality operating system and features.

Some of the new enhancements integrated into the Version 5.2 are: Proactive Monitoring – a diagnostic view of the communications system is presented that can be used by administrators to analyze any device to obtain metrics such as call latency, jitter and packet loss; Multi-Site Unified Communications Features – an ability to connect multiple Fonality Heads Up Display (HUD); advanced alert systems – for monitoring office and remote workers communications proactively; and more. Also as a feature of Fonality PBXtra 5.2, Fonality HUD provides presence and activity monitoring combined with email and text capabilities.

Nathesh is a contributing editor for unified communications. To read more of Nathesh's articles, please visit his columnist page.

Edited by Rich Steeves

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