Unified Communications Featured Article

Cypress Communications Acknowledged for Hosted Unified Communications Solution

June 07, 2011

Frost & Sullivan, an analysis firm which recently surveyed the hosted unified communications (UC) and IP telephony market, revealed that it acknowledged Cypress Communications for its C4 IP service offering and offered the company its 2011 North American Frost & Sullivan Award for Product Differentiation Excellence of the Year.

Cypress’ C4 IP service is a valuable solution for businesses that require cost-effective, flexible solutions as it provides a comprehensive set of VoIP and UC capabilities. Frost & Sullivan Program Director Elka Popova stated, “Although hosted service providers have sought to deliver greater customer value through bundles of communications and collaboration applications, few have been able to differentiate through end-to-end UC service packages offering unique features and capabilities to end-users.”

Cypress’ solution combines the benefits of the software-as-a-service model with mobility and collaboration tools as well as VoIP technologies. Popova continued, “With its highly differentiated hosted UC solution, providing the combined benefits of the software-as-a-service (SaaS) model and advanced functionality such as VoIP, presence, mobility and collaboration capabilities, Cypress Communications delivers unique value to businesses looking to gain a competitive advantage.”

Receiving this recognition means Cypress gains a position in the league of respected, world renowned software developers who have achieved Frost & Sullivan’s Best Practices Awards for superior performance in innovation and product development. Frost & Sullivan analyzes business’ performance based on in-depth interviews and research into the practices of the selected companies.  

The C4 IP solution from Cypress provides a robust set of communications and collaboration tools to allow businesses to increase productivity and efficiency without compromising cost. Based on GENBAND’s carrier-grade C20 and A2 platforms, the C4 IP solution extends PBX, presence and messaging functionality to mobile devices.

Popova added, “Compared with most other hosted IP telephony and UC platforms in the market today, the combined C20 and A2 solution offers a superior set of features for users relying on effective collaboration for their most mission-critical tasks. This architecture offers an advanced browser-based web client as well as a desktop client with web conferencing integration. It is also a more robust standalone telephony application than other UC clients deployed by Cypress Communications’ competitors.”

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2011, taking place Sept. 13-15, 2011, in Austin, Texas. ITEXPO offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.

Juliana Kenny graduated from the University of Connecticut with a double degree in English and French. After managing a small company for two years, she joined TMC as a Web Editor for unified communications. Juliana currently focuses on the call center and CRM industries, but she also writes about cloud telephony and network gear including softswitches.

Edited by Jennifer Russell

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