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Non-Technical BI Users Dissatisfied with IT's Ability to Deliver: LogiXML Survey

April 25, 2011

Around 49 percent of non-technical Business Intelligence (BI) users are dissatisfied with information technology (IT)’s ability to deliver, according to a survey by LogiXML, a provider of Web-based business intelligence software.

According to the survey, most companies will enhance their spending on business intelligence over the next year.

The survey respondents said failed BI implementations, BI underperformance, and the inability to address the requirements of BI end-users occur due to lack of IT resources. 

The LogiXML survey was done among 575 professionals across several industries to assess their BI experiences.

“The findings we’ve compiled suggest that the overall need for BI continues to grow, but that companies are bogged down by traditional BI approaches that contain complex and costly platforms and data manipulation or tool sets with long development cycles—all of which require significant IT involvement,” said Brett Jackson, CEO of LogiXML.

“Companies that don’t move away from cumbersome platforms like these to more agile BI solutions will remain dependent on already overburdened IT staff for their BI needs, and they will ultimately over invest in and under utilize their BI technology,” Jackson added.

While 49 percent of respondents who identified as a non-technical senior executive, business manager or business user were dissatisfied with IT’s ability to offer BI functionality, 33 percent of respondents who identified as a technical manager, executive or developer were dissatisfied.

Around 68 percent of non-technical respondents were dissatisfied or indifferent with the support of their BI vendor, while 53 percent of technical respondents were dissatisfied.

For 42 percent of surveyed respondents, their main challenge to successfully deploying BI was lack of IT staff resources. Around 27 percent said cost prohibitive was their main issue.

While 40 percent of respondents embed BI into their existing applications, the majority of those that do not (20 percent) said they don’t have the in-house expertise to do so.

Recently, LogiXML announced that Purdue University Libraries selected Logi Insight to track and analyze the usage of library resources, including e-resources, which represent the largest and fastest growing part of Purdue’s budget. Purdue joins Boston College, New York University, and Texas Tech University to adopt Logi Insight for Libraries.

Rajani Baburajan is a contributing editor for unified communications. To read more of Rajani's articles, please visit her columnist page.

Edited by Jennifer Russell

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