Unified Communications Featured Article

NetScout to Acquire Psytechnics

March 28, 2011

NetScout Systems Inc. plans to acquire privately held UC performance management outfit Psytechnics Inc. for an undisclosed sum.

According to NetScout, this acquisition will add some depth and breadth to their capabilities in the area of service assurance for VoIP, video and pretty much UC in general.

"Addressing the quality and reliability of voice, video and telepresence services continues to be a top concern for IT organizations. To proactively manage these services, the IT organization needs application-specific details as well as IP transmission characteristics for voice and video traffic to understand what impacts user service quality and address performance issues," says Anil Singhal, president and CEO of NetScout.  "With the acquisition of Psytechnics, NetScout will gain critical technology and expertise that will help us continue to build on our foundation strategy of Packet-Flow intelligence and accelerate our innovation to address our customers’ growing unified communications footprint.”

The Experience Manager software from Psytechnics, which has been financially supported by institutional investors DFJ Esprit, Gimv and New Venture Partners, has an installed base of more than one million IP telephony users in the United States and Europe. This solution delivers granular and actionable real-time visibility into user quality of experience for collaborative UC services. 

The Psytechnics team will be integrated into NetScout’s operations following the deal. 

As stated in the summary of an ITEXPO show session in which Steven Shalita, NetScout vice president of marketing, was a panelist: As service providers and network operators deliver growing number of increasingly complex and bandwidth-hungry applications and services – with applications, desktops, networks, services, storage and other previously independent elements coming together on high-speed IP-based networks – they need to have a solid and broad level of understanding of service levels, including how services are behaving and how interdependencies impact availability and the user experience.

Because of the complex nature and continued evolution of operator service delivery models, operators need comprehensive, always-on visibility into all traffic, with flexible service and subscriber-level granularity to best assure service delivery and manage the user experience over IP networks. Unified network visibility is the key to optimizing and monetizing network and application services as IT complexity and network traffic continues to grow. 

Edited by Jennifer Russell

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