Unified Communications Featured Article

Mitel Inks Deal with DCI for Hosted Unified Communications Service

March 15, 2011

Mitel, a provider of unified communications software solutions, revealed the company’s extended association with Design Communications Inc (DCI), a provider of telecommunications systems and services.

As per this agreement, Mitel’s cloud-based technology is now used to support a new hosted UC offering from DCI for the hospitality market.

"By adopting a hosted solution, hoteliers are able to benefit from efficient management of their systems and have the ability to reduce capital expenditures and operating costs," David Nick Di Lucia, senior vice president at DCI, said in a statement.

"This is a true value-add for our hospitality customers and a key differentiator for Mitel, as other UC vendors do not offer hosted solutions for this market," Nick added.

Serving the industry for over 20 years, DCI has been specializing in the design, implementation and service of PBX, voicemail, call accounting, high-speed Internet access, converged networks and many other technology solutions. DCI is now Mitel’s authorized PARTNER for the hospitality market in the U.S., and the company offers the hosted service for hotel properties based on Mitel’s Multi-Instance Communications Director (MICD).

"Hoteliers are looking for communications technologies that not only enhance their operations, but also streamline their infrastructure and reduce expense. As a result, we see tremendous opportunity around the adoption of cloud-based UC services in this sector," said Stephen Beamish, vice-president of marketing and business development at Mitel.

"A trend in hospitality is to control IT complexity and DCI's hosted UC offering is a perfect example of how Mitel's technology can help hospitality companies improve their competitiveness while giving their customers an elevated communications experience," Beamish added.

As indicated in the press release, the hosted service is expected to be available to the market from DCI in May 2011.

Mitel claims that its hospitality solutions deliver advanced communications that enhance the guest experience, improve customer service, optimize operational productivity and costs and are installed in properties and chains around the world. Recently, the company announced the execution of a new, five-year contract with the New York City Department of Education. Under the terms of the agreement, Mitel will be the exclusive provider of communications solutions for the next 300 New York City schools that plan to replace their existing voice systems. The contract is valued at approximately $43 million over five years.

Jai C.S. is a contributing editor for unified communications. To read more of Jai's articles, please visit his columnist page.

Edited by Tammy Wolf

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