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Cisco Intros Unified Communications Application based on Jabber Technology

March 01, 2011

Cisco has announced the release of Cisco Jabber, a unified communications (UC) application that brings together presence, instant messaging (IM), voice and video, voice messaging, desktop sharing and conferencing into a single consistent experience across PCs, Macs, tablets and smart phones.

For business workers, this Jabber technology based application provides a simple way to find the right people, to see if and on what device they are available, and to collaborate using their preferred method or device.

Since users can use this application on a variety of platforms and in the locations most convenient for them, workers can collaborate faster and more effectively, said company officials. Moreover, they can also benefit from quicker decision-making.

For presence and IM, Cisco Jabber uses the industry-standard Extensible Messaging and Presence Protocol (XMPP). Jabber’s interoperability enables employees from one company to interact with employees at other companies using applications from Google, IBM, Microsoft and AOL.

Additionally, Cisco Jabber provides integration with Microsoft Office productivity applications, allowing users to see a colleague's availability status, and escalate communications to an instant message, phone call or conference from within the application.

This newest offering from Cisco allows mobile users to enjoy a variety of communication capabilities such as presence, IM, voice over Wi-Fi, and visual voicemail. With the help of Jabber technology, a business user can use a single work line for their desk phone, wireless device and desktop computer, and can make and receive enterprise calls on the device over a Wi-Fi connection.

Plus, standards-based H.264, high-definition (HD) resolution enables users to interoperate in HD with Cisco TelePresence and other industry video solutions, said company officials.

“Jabber enables improved collaboration between our students, faculty, and staff by providing easy access to presence, instant messaging, voice, video and conferencing capabilities on Mac computers and PCs,” said Nancy Crouch, deputy chief information officer at Wake Forest University.

Last month, Cisco unveiled upgrades to its videoconferencing and video sharing product portfolio, including a 12-inch touch screen device for controlling endpoints and two new IP desk phones with integrated cameras and 5-inch displays.

Anshu Shrivastava is a contributing editor for unified communications. To read more of Anshu’s articles, please visit her columnist page.

Edited by Jennifer Russell

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