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Broadcore Adds Voicemail Transcription to Unified Communications Services

February 16, 2011

Broadcore, a provider of all-in-one business communications service with client support, announced that it added Voicemail Transcription service to its business class unified communications services. The integrated voicemail transcription service converts voicemail message into text, and delivers the transcription via e-mail along with the original audio file to the user's e-mail inbox.

“Whether users are on their mobile device or at the office, our voicemail transcription service enables them to immediately see who has called and what was said at a glance,” said Dean Manzoori, EVP of marketing strategy at Broadcore, in a statement.

“In addition, the Caller ID of the caller is included in the email subject line, enabling the recipient to archive or quickly retrieve messages and even forward them to others. This productivity multiplier service allows our clients to respond to their customers faster,” Manzoori added.

Broadcore utilizes voicemail transcription engine offered by Ditech Networks. This reliable Voicemail Transcription service is provisioned, managed, and supported directly by Broadcore. The Voicemail Transcription service helps in saving clients time and expense related to dealing with third-parties to configure or manage the service.

The voicemail transcription service is a productivity tool for many organizations. The company is including machine-based Voicemail Transcription service with its unified messaging service without any extra charge. It will offer the human assisted voicemail transcription service as an optional service to clients who need the highest level of transcription accuracy.

Broadcore delivers its business class cloud-based voice services from servers housed in highly secure, geographically redundant data centers containing fault-tolerant servers. This is primarily done to ensure maximum satisfaction to customers.

These servers are installed in an N+1 configuration with session control for added reliability and virtually limitless capacity. Capacity is increased by interconnection of multiple servers in a stack, through an IP backplane.

In December 2010, Broadcore introduced Call Analytics, an advanced Web-based call reporting and telecom management application that is fully integrated with Broadcore’s business-class Hosted VoIP Services. 

Rajani Baburajan is a contributing editor for unified communications. To read more of Rajani's articles, please visit her columnist page.

Edited by Jennifer Russell

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