Unified Communications Featured Article

Mitel Introduces New Technical Accreditation Program for Channels

February 09, 2011

The utilization of both voice over IP and unified communications (UC) solutions has accelerated the flow of information within businesses, especially for small and midsize businesses. In order to improve the partners’ experience with technologies like unified communications and contact center applications, Mitel, a provider of unified communications (UC) software solutions has introduced its new Technical Accreditation Program (TAP).

Like other certification programs, TAP is comprehensive, multi-vendor certification program for Mitel authorized PARTNERS. According to a press release, this program will enable Mitel’s partners to recognize its capabilities in deploying virtualized voice, mobility, contact center, and UC solutions. Mitel channel partners can achieve specialized designations within TAP to differentiate their skill set.

Bob Anderson, Mitel's vice-president, U.S. channel marketing said, “Today's customers are looking for channel partners that understand how technologies can be leveraged to best support their organization's business objectives and TAP is designed to enable our authorizedPARTNERS to differentiate themselves as experts in the market in terms of delivering business value from technology, solution implementation, and post-sales support.”

TAP includes four sub-programs: Mitel Mobility Specialist, Mitel Unified Communications Specialist, Mitel Contact Center Specialist and Mitel Virtualized Voice Specialist.

The Mitel Technical Accreditation Program is not compulsory certification for all its partners. TAP can be matched to specialized technical designations with strong marketing and channel branding resources to help Mitel authorized PARTNERS promote a qualified, high standard of competency to their customers to gain competitive advantage in the business software integrator and IT solutions provider market.

Herbert Rosen, Trans-West Network Solutions' President and CEO commented that Mitel's TAP provides the company with the framework and critical expertise to better serve customers' needs and promote business.

In other company news, unified communications reported that Mitel has released version 3.2 of its Unified Communicator Advanced solution for BlackBerry smartphone users to mobilize and gain access to Mitel UC features available through UC Advanced. 

Mandira Srivastava is a unified communications contributor. She works as a full-time writer, ghostwriter and blogger, and has more than two years of experience in print and Web media. She has also worked on company brochures, website content and product descriptions, as well as proofreading and editing content. To read more of her articles, please visit her columnist page.

Edited by Janice McDuffee

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