LightEdge Considered in the Visionaries Quadrant for Unified Communications
Gartner, Inc., an Industry analyst firm, positioned LightEdge Solutions in the Visionaries Quadrant of the 2010 Magic Quadrant for Unified Communications as a Service North American report. LightEdge Solutions is a provider of hosted unified communications and cloud computing services for small and medium-sized businesses.
According to a press release, this annual report explains Hosted Unified Communications providers based on ability to execute and completeness of vision including: market understanding, product strategy, overall viability, track record, innovation and vertical strategy.
With Unified Communications as a Service (UCaaS), all communications are delivered through unified enterprise-grade platforms within a service provider’s network cloud. In traditional business communication models, all communication hardware and software is owned and maintained by the end-user with any “unification” coming though custom development. UCaaS is utilized through a subscription model, businesses are able to reap the benefits of a truly unified communications package and save money by paying only for what they use, rather than paying substantial capital expenses for hardware and software that must periodically be maintained and upgraded.
Jeff Springborn, president and COO of LightEdge Solutions, said that the company has created a solution to allow customers to start out with a single service and grow into a fully integrated unified communications system as they need the additional capabilities. LightEdge Connected Office, the suite of hosted Unified Communications services, is available as a complete integrated solution or as individual services that may be purchased a la carte and integrated over time. It includes: hosted PBX voice services, hosted e-mail (Microsoft Exchange), hosted instant messaging and presence (Microsoft Office Communicator), hosted desktop faxing, and voice/Web conferencing.
Gartner uses the same six broad communications areas used to describe premises-based UC. They are as follows; Voice and telephony, Messaging, Presence and instant messaging (IM), Conferencing, Clients and Communication applications.
Mandira Srivastava is a unified communications contributor. She works as a full-time writer, ghostwriter and blogger, and has more than two years of experience in print and Web media. She has also worked on company brochures, website content and product descriptions, as well as proofreading and editing content. To read more of her articles, please visit her columnist page.
Edited by Jaclyn Allard