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Ireland Opens Doors to Unified Communications Services Provider Aspect

December 06, 2010

Ireland's position as a leading location for international software and IT services received a boost, when Aspect, a global provider of unified communications and collaborations services and software, announced the opening of two new facilities in Galway, Ireland.

Powered by Aspect's market leading software, including unified communications applications for the contact center, its unified contact center platform, Aspect Unified IP and its workforce optimization suite, the new facilities in Galway, Ireland is expected to provide support to customers in Europe, the Middle East, Africa, and even some parts of the Asia Pacific region.

In addition to providing the customer with technical support, and enabling software production and distribution, the facilities will also serve as a shared services center for certain specific administrative functions.

Jim Foy, CEO and president at Aspect spoke about the benefits of the partnership. "These new facilities enable Aspect to continue to manage its growth while providing the outstanding levels of service and quality our customers deserve,” he said.

Foy further added, "We are making a substantial long-term commitment to Ireland because it offers considerable advantages for doing business, including its attractive corporate tax rate and access to a highly-skilled, multilingual workforce, which is particularly important for our technical support activities for the region." 

IDA Ireland CEO, Barry O'Leary welcomed the deal with Aspect, and said, “This is a significant addition to the growing cluster of unified communications software companies in Ireland. The announcement today endorses Ireland's position as a leading location for international software and IT services attracted by our talent, technology capability, track record, corporation tax and ease of doing business. We look forward to supporting Aspect in its international growth in Ireland."

In a related news release, Aspect, a global provider of unified communications and collaboration services and software, completed the deployment of Microsoft Lync Server 2010 to more than 1,600 of its approximately 1,900 global employees within one week of the software being made publicly available for trial. 

Mini Swamy is a contributing editor for unified communications. To read more of her articles, please visit her columnist page.

Edited by Tammy Wolf

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