Make-A-Wish Foundation Increases Employee Availability with Mitel's Solutions
The foundation has deployed the Mitel Communications Director or “MCD,” Mitel Applications Suite or “MAS” to improve staff connectivity and efficiency while still reducing costs.
The Make-A-Wish Foundation grants the wishes of children with life-threatening medical conditions to enrich the human experience with hope, strength and joy.
The National Office supports 65 Make-A-Wish chapters across the United States and more than 25,000 volunteers.
It was essential for the foundation to provide high availability to ensure that all workers are able to work from any location without interruption and able to access voicemail, e-mail, and business applications.
“In our business, it's crucial that we're connected around the clock; we never want to miss a call from a donor or wish family,” said Jim Toy, chief information officer for Make-A-Wish Foundation, in a statement.
With the help of Mitel’s solutions, Make-A-Wish employees gain access to leading business-communications applications, which provide unified e-mail and voicemail, with embedded conferencing capabilities.
“Coupled with an easy and fast rollout and multiple applications that help manage our business, the whole experience with Mitel and Trans-West allows us to offer timely service to the families we exist to serve,” Toy added.
Mitel Dynamic Extension, a feature embedded within MCD, enables Foundation employees to carry their desk-phone features with them, ensuring no call goes unanswered.
It features a single-number reachability feature and the option to push office calls to any mobile device or home office phone.
Through MAS Mitel offers the Foundation an array of applications including Mitel Unified Communicator Express, Mitel Audio and Web Conferencing or “AWC” and Mitel NuPoint Unified Messaging to maintain employee accessibility and availability.
Additionally Mitel’s Teleworker Solution on MAS provides them with the ability to collaborate seamlessly across multiple locations in addition to cutting down on travel costs.
After successful deployment of the solution at its headquarters in Arizona, Make-A-Wish Foundation is also considering a full deployment to its 65 independent chapter offices around the United States to bring full connectivity and centralized communication to the whole organization, according to Mitel officials.
“The mission of the Make-A-Wish Foundation is enabled in large part when the employees, volunteers, families and donors are able to be in ready contact on an as-needed basis,” said Stephen Beamish, vice president of marketing and business development for Mitel, in a statement.
Mitel’s solutions give the Foundation a simplified, centralized communication infrastructure that is scalable according to the business needs. Mitel solutions and applications, according to Beamish, will help drive the Make-A-Wish Foundation as it serves its community at large.
The design and installation work was carried out by Trans-West Network Solutions, a Mitel authorized partner based in Arizona.
Recently Mitel announced enhancements to Mitel Mobile voice and data service through Mitel NetSolutions, providing corporate mobile users with improved efficiency and availability, extending the unified communications office experience to mobile users, unified communications reported.
Rajani Baburajan is a contributing editor for unified communications. To read more of Rajani's articles, please visit her columnist page.
Edited by Tammy Wolf