Unified Communications Featured Article

Mitel to Redesign the International Herald Tribune's Communications System to Help Improve Efficiency and Reduce Cost

September 14, 2010

The International Herald Tribune (IHT) has selected Mitel, a provider of unified communications software solutions, to redesign its communication system to help improve staff efficiency, reduce costs and provide unified communications capabilities and connectivity from anywhere. With its four editions a day, the newspaper is distributed in 180 countries, six days a week. The newspaper wanted to optimize its production, while taking into account the human, structural, and technological challenges facing the business

IHT wanted to modernize its communication architecture to make life easier for employees on the road, reduce costs, consolidate its infrastructure, develop its brand image and standardize its entire architecture in Europe

Christophe Duprat, director of information systems for the International Herald Tribune, Europe, the Middle East and Africa (EMEA), said, "We had a number of different phone systems in the EMEA offices without any backup, and they were old so they risked failing at any time. We could not control communication costs in a detailed manner, and the poor way in which call dispatching was being handled at reception was creating an image problem for us. Moreover, because of the disparate architecture it was impossible for our service desk to handle new requests from collaborators, and monitoring user accounts was tedious.”

The deployed solutions allow us to cover the needs of all users, regardless of profile:

·         Deskbound users with a dedicated workstation,

·         Teleworkers at a small remote site or working from home,

·         Mobile users, generally travelling and occasionally working from home,

·         On site mobile users

Duprat concluded, “The chosen communications architecture and its mobility, integrated messaging, collaborative capabilities, IP telephony and administration applications have made the company more flexible and more mobile while allowing us to control our costs. Thanks to our transition to unified communications with Mitel we can address the real issues facing an international daily paper.”

Mitel recently made news when it achieved the Platinum Partner status in the Oracle Partner Network.

Sujata Garud is a unified communications freelancer with three years of writing/editing experience and two years of market research experience. As an editor she has covered the IT, electronics, banking, pharma, construction, mining and healthcare industries. To see more of her articles, please visit her columnist page.

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