Unified Communications Featured Article

CommuniGate Systems, Smartworld Team to Deliver Smart Hosted UC in Middle East

September 07, 2010

CommuniGate Systems, a provider of scalable Unified Communications, has announced its partnership with Smartworld to deliver Smart Hosted UC to small and medium sized Enterprises across the Middle East.

Smartworld is a provider of integrated communication solutions. The company’s hosted service is a secure end-to-end solution for enterprises with a user-friendly interface. Company officials said that this allows companies to instantly implement and seamlessly integrate with existing business applications and smartphones, enabling employees to access information with ease wherever they are.

Company officials said that the pay-as-you-go model makes sure that the companies need not invest upfront and can scale their infrastructure resource to meet business demands. Additionally, the cloud based solution gives companies the control to seamlessly add or remove employee accounts from the service to accommodate its changing business needs.

Smart Hosted UC is powered by CommuniGate Systems’ UC Centrex, and provides a suite of integrated enterprise communication applications to businesses, including email, contact management, instant messaging, calendaring, file sharing, telephony and mobility, all on one secure platform.

“With UC Centrex, Smartworld can deliver customized individual services to small and medium sized businesses (SMBs); securely, cost effectively and on a robust unified platform,” said Carlo Petrolo, director for Middle East and Africa at CommuniGate Systems.

With UC Centrex, Smartworld can minimize deployment and operational complexity, as well as deliver customer-centric solutions that are quick to provision and activate, said company officials.

Moreover, the white-labeled UC Centrex solution enables Smartworld to deliver customizable individual solutions to their business customers under their Smart Hosted UC brand. Company officials said that this enables the company to maintain customer ownership, increasing customer lifetime value, enhancing brand value and awareness, with a secure, scalable, carrier-grade, multi-tenant platform.

Mustafa Kaddoura, CTO at Smartworld said that the feature-rich UC Centrex solution gives Smart Hosted UC a “cutting–edge boost” to offer business-focused communications service for SMBs in the Middle East.

“Smart Hosted UC will provide a robust and secure platform for small companies to manage business processes and boost employee productivity without the need of upfront investment,” Kaddoura said.

Earlier last month, CommuniGate Systems announced its partnership with Deutsche Telekom International Carrier Sales & Solutions (ICSS) to deliver white-label Unified Communications as a Service platform to carriers.

Anshu Shrivastava is a contributing editor for unified communications. To read more of Anshu’s articles, please visit her columnist page.

Edited by Erin Monda

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