Featured Article from Unified Communications Headsets

Headset Design Crucial for Active Noise Cancellation

October 26, 2015

It should come as no surprise that noise-cancelling headsets are some of the most sought-after tools for a call center. It used to be that the aviation and industrial markets were the only ones privileged to use these inventions, but as offices became busier, and call centers louder, the technology has been applied to attract all kinds of markets. The issue with noise cancelling headsets, or active noise cancelling (ANC) headsets is they’re only as good as the technology behind them, and not all are equal in performance and usability.

The folks at Jabra do a good job explaining why a lot of these headsets fail; most people using headsets, like unified communications headsets in a call center setting, aren’t just using them for filtering out noise. Successfully filtering out extraneous sound while still being able to hear what’s important, whether it’s music or a customer call relies on a few factors, not just the ability to cancel background clatter.

In the call center, using unified communications headsets for customer calls requires more than one variable; it’s combining active noise cancellation, passive noise cancellation, and professional microphones all into one product.

ANC headsets create a noise-cancelling wave that is out of phase with the ambient noise. This wave acts like a noise eraser; basically, it cancels out background sounds that surround you without diminishing the audio you want to hear.

Some of the busiest call centers in the world use noise canceling headsets to improve their employee performance and customer satisfaction. In terms of unified communication headsets, these devices reduce the background noise, thereby delivering clear speech and increasing the clarity of the whole communication process.

Image via Shutterstock

If you have a basic headset with little or no noise-canceling capabilities, as you talk to a caller, they will hear your voice as well as the co-workers around you. This is very distracting to most callers and can turn customers away. A good headset that employs the trifecta of technologies as explained by Jabra will reduce background noise, allowing your caller to hear your voice more clearly.

Noise canceling technology in headsets can make or break the experience your caller has with your company. Better communication means less information repeated and more accurate information from your calls for better productivity.

If your business operates a call center, the quality of your telephone headsets is crucial to its smooth, efficient operation and, ultimately, its success. Consequently, it is essential to look at your headsets not just as office equipment but, rather, as vital business tools that provide solutions to a variety of business problems and challenges. How do yours measure up?

Edited by Maurice Nagle

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