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Blackberry Mobility Featured Article

May 05, 2010

Agentek Announces Next Generation Mobile Field Service Solution

By Calvin Azuri, TMCnet Contributor

Agentek, Inc., a provider of field service mobility, workforce optimization and telematics software solutions industry, has announced its next-generation Agentek Mobile Field Service solution.

The challenges faced by Service organizations today are, to increase productivity and reduce operating costs in the face of an ever-changing business environment. The ability to respond effectively to dynamic business conditions is the true competitive advantage for services companies. This response comes from executives who must quickly turn new strategies into action, and from field employees who need to adapt to real-time changes at a customer location.

Flexible solutions, that support the dynamic environment in order to realize the advantage, are urgently required by Field service organizations. The ever changing needs of those involved with serving customers, from field employees to service executives, will be addressed by Agentek Mobile Field Service 3.0. This is a mobile product built from the ground up to help services organizations address its dynamic needs. Agentek Mobile Field Service 3.0, unlike traditional mobile solutions, can be easily changed as business conditions change, without involving programmers. 

This new solution is highly-configurable, easy-to-use, and can be deployed on cost-effective Windows smart phones as well as on ruggedized devices. It totally connects field employees to the information which is required by them to do their jobs right the first time. The solution is presently being deployed by Protection One, a national provider of electronic security services to the residential, commercial and wholesale markets.

Agentek CEO Jeff Jarvis said that the fully-connected mobile workforce is enabled to quickly and consistently drive real breakthrough results, by Agentek's new Mobile Field Service 3.0 product. This will allow more calls per day, improve the first-time fix rates, reduce the operating costs, and increase the services revenue bringing a tremendous upswing in customer and field tech satisfaction.

Sumair Dutta, senior research analyst, Aberdeen (News - Alert) Group, reportedly said that its 2010 mobile field service research shows that usability, real-time connectivity, scalability and security are prioritized by service organizations in their selection of a mobile field service solution. Aberdeen's research shows that solutions that empower field technicians to effectively complete their service tasks and deliver on customer expectations will be shortlisted for selection.

Calvin Azuri is a contributing editor for TMCnet. To read more of Calvin's articles, please visit his columnist page.

Edited by Marisa Torrieri

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