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Blackberry Mobility Featured Article

February 08, 2010

Blackbay to Expand into North America with its. Enterprise Mobility Solutions

By Hans Lewis, TMCnet Contributor

Blackbay is establishing an operations presence in Ohio because of the North American market demand for Blackbay’s proven software as a service enterprise mobility software solutions, which can be deployed for as little as $1 per user per day.

Larry Klimczyk, CEO of Blackbay said, “The decision to extend our UK, European and Asia Pacific operations into North America, initially within our key business sectors of Field Service and Supply Chain, was driven by our understanding of the importance of meeting the increasing requirement for our mobility solutions with a local presence.” He said, “Additionally, Blackbay has a strong financial position which enables us to grasp this growth opportunity firmly with both hands.”
“The North American interest in our products is a direct result of Blackbay’s growing reputation as a leading global provider of robust enterprise mobility solutions that provide real-time visibility of information to and from the field. This delivers a competitive advantage in lowering costs and improving service,” said Klimczyk.
Interest in Blackbay is also driven by its ability to provide a SaaS (News - Alert) offering, which enables its products to easily integrate with additional applications such as remote device management, satellite navigation, telematics, route and job scheduling etc.
The features and functionality of Blackbay’s solutions are only one of the reasons why it has a proven track record of delivering enterprise solutions to blue chip organizations such as DHL, Royal Mail, Hermes, Dyson, and National Road and Motorists Association. What differentiates Blackbay from its perceived competitors is how it has used its extensive industry knowledge and expertise to deliver robust highly scalable solutions.
“Blackbay has tailored its project management methodologies to exactly meet the unique requirements of individual enterprise mobility solutions. Our methodologies, combined with Blackbay’s collaborative approach with our customers’ project teams, allow us to ensure that we are able to help our customers to meet the objectives of their mobility solution as quickly and easily as possible,” said Klimczyk.
2009 was a turbulent year for the global economy but there are clear signs that worldwide markets are on the road to recovery. Aberdeen’s (News - Alert) latest field service survey backs up Blackbay’s view that 2010 is set to deliver an improved marketplace for enterprise mobility solution providers. It shows there is an increasing trend towards the deployment of customized solutions rather than mobility development platforms, which often require a higher initial outlay of capital.
Sumair Dutta, a senior research analyst at the Aberdeen Group said, “There is a significant amount of interest in the deployment of mobile solutions across the enterprise field service market and our recent research shows that ‘best-in-class’ companies are more than two times as likely to have mobile field service applications in place. In response to cost, customer satisfaction and productivity pressures, service organizations are not only looking to become more mobile with regards to the purchase of mobile tools, but also with the workflows and processes that can be enabled in the field on a mobile device. Solutions, such as the on-demand offering provided by Blackbay, present evaluating service organizations with an incredible opportunity to empower their field workers and drive needed improvements to productivity and profitability.”
Crucially, Blackbay has strong relationships with leading rugged mobile device hardware manufacturers.
Patrick J. Byrne, Intermec (News - Alert) president and CEO said, “Working closely with Blackbay we are able to ensure that its software integrates with our hardware to deliver proven feature rich solutions that meet the unique mobility needs of our customers. Our continuing relationship with Blackbay has helped us to gain additional market share and will help us to meet the increasing need for mobility solutions across all sectors in the North American marketplace.”
As an end note Klimczyk said, “Blackbay has worked closely with leading market analysts and believes that its SaaS model, combined with the strength of its managed services, available from as little as $1 per user per day, can help North American companies to invest in enterprise mobility technologies that will deliver significant return on investment.”
Read here about how, recently the Telecom Expense Management Industry Association has announced that it has published a report titled “Developing an Exceptional TEM Program: Best Practices for Enterprises and Suppliers that Raise TEM Performance through Key Performance Indicators and Industry Standards.”

Hans Lewis is a contributing editor for TMCnet. To read more of his articles, please visit his columnist page.

Edited by Erin Harrison

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