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Blackberry Mobility Featured Article

November 12, 2009

Central Asia's Cellular Operator Selects RADCOM's Monitoring Solution

By Anil Sharma, TMCnet Contributor

A major cellular operator in Central Asia reportedly has selected RADCOM's Omni-Q system to monitor its GSM, GPRS and UMTS networks. The total expected deal value is over $1 million.

The Central Asia’s operator required a comprehensive monitoring solution, to monitor and to improve quality of service, provide better customer support and optimize the network radio segment and for this reason it selected RADCOM’s system.

RADCOM officials said that Omni-Q provided a comprehensive monitoring solution for their cellular voice and data network, enabling them to ensure customer satisfaction and assure quality of service. 

Additionally, the Omni-Q system purchased provides a unified system to serve all this cellular operator's departments and to provide monitoring, troubleshooting, trend analysis, radio optimization, marketing support and customer care.

“We see this deal with a major Central Asian cellular operator as an important stage in our sales strategy,” Eyal Adar, vice president sales Europe and worldwide strategic alliances, RADCOM, said. 

Adar said that this sale is in addition to other deals the company recently closed in this rapidly-growing region. 

“RADCOM sees great potential in Central Asia due to the variety of markets and the fast growth of local operators,” Adar added.

RADCOM develops and manufactures markets and supports network test and service monitoring solutions for communications service providers and equipment vendors, and specializes in next-generation cellular as well as IMS, voice, data and VoIP networks.

Back in October RADCOM had unveiled its Smartphone Service Optimization solution for cellular data networks.

RADCOM’s service assurance solution can now play a major role in the successful deployment of Smartphone services on both UMTS and CDMA2000 wireless networks. 

Smart phones such as Apple’s iPhone (News - Alert), have enjoyed considerable success with over 30 million handset sales worldwide to date, for iPhone alone. The multitude of Smartphone applications coupled with subscriber usage habits have turned the Smartphone into the “data guzzler” of the mobile world. 

RADCOM’s solution provides crucial visibility into smartphone multimedia services across the network as well as into customer quality of experience. This visibility enables engineers to quickly and efficiently troubleshoot problems, customer care to provide effective solutions to subscribers and marketing to optimize smartphone applications.

Anil Sharma is a contributing editor for TMCnet. To read more of Anil’s articles, please visit his columnist page.

Edited by Kelly McGuire

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