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Blackberry Mobility Featured Article

November 09, 2009

Nokia Announces Recall Program for Defective Cellphone Chargers

By Susan J. Campbell, TMCnet Contributing Editor

While you do expect quite a few things from your cell phone charger, getting a shock is not one of them. Nokia (News - Alert) has announced a recall program, as reported by PC World. According to the report, Nokia will replace millions of faulty cellphone chargers for free. These chargers pose a shock hazard to users.

The recall program was announced on Monday as it was discovered that Nokia-branded chargers manufactured by a third party supplier, BYD Electronic Company of China, were proven to be faulty. Nokia noted that the plastic casing surrounding the chargers in question could separate and thereby expose the unit’s internal components.

The faulty design was discovered during a routine quality inspection. Nokia has made it clear that it knows of no incidents where a user was actually injured by this flaw in the design. Users in the U.S., Canada and other countries throughout the world will be impacted by this recall.

Chargers with Potential Shock Affect

Three separate chargers are set to be included in the recall. These devices include Nokia’s chargers with model numbers AC-3E and AC-3U manufactured between June 15, 2009 and Aug. 9, 2009, as well as model number AC-4U manufactured between April 13, 2009 and Oct. 25, 2009.

What to Look for in Your Own Charger

According to the company, the defect in the charger may not be readily noticeable and customers must instead refer to the label where the voltage and manufacturing information is printed.

Based on the information included in this label, most users should be able to determine the model number and the name of the manufacturer. If a consumer’s charger is included in the recall list, they will need to know the charger’s identification number.

What to Do Next
Nokia has tried to make it easy for customers to return their affected chargers. The company’s dedicated charger exchange Web site allows customers to enter the charger’s model number and identification numbers. The website will then guide the customer through the process for exchanging the charger.

Nokia also announced today plans to launch its Nokia Life Tools service in Indonesia in December. And with the announcement, the company is introducing five new, easy-to-use phones to support this service.
The company also mentioned last week that it will be working with Neusoft as the two companies focus on ways to enhance their partnership to effectively address China’s mobile application market.

Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan’s articles, please visit her columnist page.

Edited by Erin Harrison

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