Unified Communications

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February 23, 2009

OAISYS Tracer Aids Auto Dealers with Customer Retention and Revenue Protection Efforts

By Jyothi Shanbhag, TMCnet Contributing Editor

OAISYS, a developer of customer interaction solutions for small to medium size businesses and call centers, has announced its award-winning professional interaction management software, Tracer.

Tracer is designed to aid automotive dealerships to overcome the weak global economic conditions, according to the company.
The company is offering its Tracer with Mitel’s Unified Communications (News - Alert) Solutions to help the automotive dealers to improve the efficiency of their business operations and continue to enhance the quality of customer service.

Officials at OAISYS (News - Alert) describe Tracer as professional interaction management software that empowers businesses to unlock the full potential of their business communications.
The software can record calls between businesses and customers, and optionally, related desktop activity through screen recordings. Contact centers utilize these recordings to manage their agents, company processes, quality of service and customer expectations.

Auto dealers can take advantage of this software to improve and preserve customer service levels across all facets of their operations is critical. Tracer enables dealers to easily monitor and track their phone-based interactions with customers, providing an effective means of improving overall team performance through call evaluation and coaching.
“Now more than ever, auto dealers are looking for ways to protect and strengthen their business operations so that they are positioned to thrive. OAISYS and Mitel (News - Alert) offer the solutions that make that possible, with a unique focus on customer retention, revenue protection and cost savings,” said OAISYS president Brian Spencer.
Officials at OAISYS believe that a good customer service is required to avoid customers from making the move to an independent service provider or even to a competing dealership. And with Tracer, dealers can easily succeed to manage quality of service and easily resolve service department disputes, ensuring dealership credibility and Customer Satisfaction Index scores remain strong.
Additionally, Tracer provides insight into the effectiveness of dealer advertising campaigns through its customizable reporting features that pinpoint where calls originated from and as a result of which campaign. This feature allows dealerships to allocate their marketing dollars in the most efficient manner, ensuring maximum return on advertising investments.
OAISYS serves variety of industries including healthcare, automotive dealerships, financial services and manufacturing — attract and retain customers by digitally capturing phone-based interactions for simple retrieval, playback and management.

Jyothi Shanbhag is a contributing editor for TMCnet. To read more of Jyothi's articles, please visit her columnist page.

Edited by Tim Gray

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