Unified Communications

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January 21, 2009

Voice Mobility's Vmerge Solution an Affordable, Productivity-Enhancing Collaboration Tool

By Michelle Robart, TMCnet Editor

The Vancouver-based developer and provider of enterprise and campus unified communication solutions, Voice Mobility International, announced on Tuesday that its UCN solutions will replace Nortel Networks voice messaging and unified messaging products.

An advantage of the UCN (News - Alert) Vmerge solution is that it brings together different communication technologies into an integrated, scalable Windows-based architecture, and offers access and mobility to a global workforce. With Vmerge, businesses significantly enhance their productivity, operations and become more efficient.
In February 2008, the company announced UCN Vmerge’s integration with Google (News - Alert) Apps to enable people in the workplace or on a college campus to experience full collaboration functionality. The Google Apps suite includes Gmail, Google Talk, Google Calendar, Google Docs, Contacts, Mobile apps and other collaboration tools all using the workplace or campus domain.  
The company claims that UCN Vmerge adds unified communications to complete messaging, collaboration, calendaring and presence functionality.
After implementing Vmerge, companies save at least 20 percent on mobile wireless costs, slash their remote worker communication costs by 25 percent and reduce their fax management costs by 50 percent per year.
With built-in Nortel (News - Alert) telephony user interface (TUI) features, the Voice Mobility Vmerge solution works with legacy Nortel TDM switches and new CS1000 and CS 2100 switches utilizing SIP. The Vmerge solution can be configured with 800 ports and unlimited users.
Vmerge also offers speech and text to speech (TTS) on the same platform, as well as speech to text and mobility functionality. It integrates with popular e-mail and CRM vendors like Microsoft, Lotus and Salesforce.com (News - Alert), and it provides geo-redundancy.
Other functions include innovative unified messaging applications and desktop integration.
"We want all Nortel customers and Nortel resellers to know that Voice Mobility has unified communications solutions that integrate today with Nortel installations and will not cause end user disruption," said Mike Seeley (News - Alert), vice president of sales, Voice Mobility.
Seeley explains that even in today’s rough economic climate, Voice Mobility continues to provide its customers with affordable, high quality solutions.
“In addition, we invite Nortel dealers to contact us regarding new programs we have launched to help dealers increase margins and exceed customer expectations," he added.

Last week, Voice Mobility (News - Alert) revealed it had settled a legal dispute with Aliant Telecom and Innovatia. As a result of the settlement, Voice Mobility will drop its charges against the companies for $3.4 million.
Voice Mobility creates and promotes its unified communications product line to enterprise, campus and hosted customers. The company’s comprehensive product line includes highly scalable Voicemail, Unified Communication, Fax Service, Interactive Voice Response, and Auto-Attendant applications. It also provides features such as Emergency Event Notification, Mobile Client functionality, Presence, Speech applications and Desktop integration with software providers.

Michelle Robart is a contributing editor for TMCnet. To read more of Michelle's articles, please visit her columnist page.

Edited by Michelle Robart

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