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July 26, 2010

Communication Technology Agreement with PAI Secured by Brookside Technology Holdings

By Calvin Azuri, TMCnet Contributor

A contract with Payment Alliance International has been secured by Brookside Technology (News - Alert) Holdings Corp. Brookside announced the implementation of new communications technologies for four PAI Operating Centers in the United States by Brookside, as part of the contract. After several months of identifying business opportunities within the company's existing systems, Brookside came to this decision. The available options were researched before a networked system of NEC (News - Alert) platforms was selected. Centers in Louisville, KY, W. Palm Beach, FL, Billings, MT and Jackson, MS will be served by this networked system. More than 80,000 customers are serviced by these four centers which has 260 employees.

PAI is a top ATM Management Services company across the globe. PAI was facing numerous issues which it wanted to be addressed. The company had disparate phone systems at each remote location. There were three separate contact centers with limited contact center applications. In case of failure, there was on failover option or survivability available. The company was also faced with increasing operating costs for outdated technology.

In a release, George Pacinelli, President of Brookside said, "U.S. Voice & Data, NEC, and Zeacom (News - Alert) worked as a team to address each one of PAI's concerns. As a result of these efforts, PAI will now enjoy a multitude of benefits including, but not limited to: 'single image' system, extension to extension dialing across their enterprise, (eliminating long distance calling charges between locations), centralized voice mail / unified messaging platform, routing of calls to personnel based on skill sets; reporting on the efficiency and productivity of the handling of calls, faxes, emails, and chat sessions and a communications system that is completely survivable in the case of an outage at or between locations."

According to Gregory Sahrmann, COO of Payment Alliance International, overall monthly spending will be drastically reduced by working with USV&D and NEC on this new communication solution. The solution will also make the entire company more efficient. Customer service will be improved and sales will also be increased. The significant growth that PAI foresees in the near future will be accommodated by the flexibility and scalability offered by the new NEC platform, added Sahrmann.

For more information, visit www.brooksideus.com.

Calvin Azuri is a contributing editor for TMCnet. To read more of Calvin’s articles, please visit his columnist page.

Edited by Marisa Torrieri

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