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January 19, 2010

ShoreTel on The Move: New UC Software, More Firms Using its Migration Platform

By Brendan B. Read, Senior Contributing Editor

ShoreTel is on the move, deploying an updated solution while seeing more firms use its tools to migrate from legacy platforms, amidst IP-PBX and Unified Communications marketplaces that are still digesting Avaya’s Nortel (News - Alert) enterprise division acquisition as the economy slowly recovers.

ShoreTel has come out with ShoreTel 10, the latest version of its UC software, aimed at large enterprises. The features include:
* Enhanced support via distributed workgroups, paging and account codes
* Simplified management with system registration and advisory service, Mobile Call Manager and phased release upgrade support, and Windows 2008 server support
* Seamless messaging integration. T.38 fax support for simple integration with third-party fax servers, extended SIP integration for Microsoft (News - Alert) Exchange 2007 Messaging and Call Manager: XenApp 5.0 support
* New Mobile Call Manager Devices. Additional Symbian and Windows Mobile devices from Nokia and HTC
* Enhanced user productivity. Instant messaging response options for inbound calls and instant messaging support in the Workgroup Agent Monitor
“ShoreTel 10 provides enterprises a highly reliable, highly flexible, easy-to-deploy unified communications solution that integrates with existing communications systems, without having to rip out and replace legacy PBXs,” Kevin Gavin, vice president of marketing, ShoreTel, said. “The significant productivity gains of UC come without the high costs and complexity found in other solutions. With ShoreTel, enterprises are also choosing a provider that continues to win top customer satisfaction awards year after year, and responds quickly to their business requirements with capabilities that reduce costs while increasing employee productivity.”
ShoreTel also reported that a growing number of enterprises have adopted its ShoreTel 360 Legacy Migration Program and are choosing the firm to tightly integrate UC capabilities in multivendor PBX (News - Alert) environments.
ShoreTel cross-platform solutions have been proven in production deployments with ShoreTel front-ending legacy Nortel, Avaya, Cisco, Ericsson, Fujitsu, Mitel and NEC (News - Alert) platforms. The ShoreTel 360 Legacy Migration Program includes implementation resources for deploying a suite of applications including UC, unified messaging, multichannel contact center, conferencing and collaboration, personalized communications and mobility services, plus enterprise resource management tools.
Based on open standards, ShoreTel consolidates and simplifies enterprise-wide communications with coordinated dial plans, trunking services, and employee database management across disparate systems.
“Increasing numbers of corporations with legacy phone systems are looking for ways to leverage their existing investments as they transition to UC without immediately ripping out and replacing their entire legacy PBX infrastructure,” John W. Combs, chairman and CEO at ShoreTel, said. “The ShoreTel 360 Legacy Migration Program allows these companies to reap the benefits of a complete ShoreTel UC solution across the entire enterprise -- even in locations where they are not ready to displace their existing platforms, protecting earlier PBX investments as they migrate to pure IP-based solutions as time and budget permit.
“Customers are thrilled to learn that they can embrace the ShoreTel unified communications solution across their entire multi-site enterprise while salvaging their previous investment in their legacy PBX platforms,” he said. In particular, Nortel customers who want to transition gradually are looking for alternatives besides Avaya (News - Alert). ShoreTel’s distributed architecture solution represents a viable alternative that seamlessly supports these systems in a manner that is easy for users and administrators. There is no need for customers to wait for what Avaya's Aura is promising when ShoreTel can support legacy integration today.”

Brendan B. Read is TMCnet’s Senior Contributing Editor. To read more of Brendan’s articles, please visit his columnist page.

Edited by Amy Tierney

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