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December 15, 2008

Deltapath Integrates NET Quintum Gateways to Deliver IP PBX Solution

By Tim Gray, TMCnet Web Editor

In the nearly ten years since Quintum Technologies launched its Tenor VoIP gateways at TMC’s (News - Alert) Communications Solutions Expo show in Las Vegas, the solution has been opening up its full range of VoIP-PSTN connectivity to businesses on a global scale.

Now Quintum, a fully owned subsidiary of Network Equipment Technologies (News - Alert) (NET), has teamed with Hong Kong-based Deltapath to help that company provide worldwide customers meet the growing demands for highly effective, highly manageable software-based IP PBX (News - Alert) solutions that also serve the rising desire for increased functionality, flexibility, and cost-efficiency of many businesses.
The Tenor line offers customers the ability to integrate legacy and IP-based PBXs, analog endpoints, fax, modems and provides connectivity to the Public Switched Telephone network.
Deltapath founder and CEO David Liu says the company will now exclusively use Tenor VoIP gateways to provide customers of its frSIP IP PBX with PSTN connectivity. Under the terms of the deal the company will also offer support of their existing analog devices, such as fax machines and embedded modems.
"Tenor VoIP gateways have been field-proven to be ideal for inclusion in a complete IP telephony solution that gives our customers the business benefits they seek, while also meeting their IT organizations' requirements for interoperability, manageability, and security," said Liu.
Deltapath's frSIP is a complete advanced software PBX that offers customers functional and operational advantages over competing solutions, such as Cisco (News - Alert) Call Manager, said Lui. Because the tenor gateways offered a variety of critical technical advantages including significantly superior echo cancellation, Deltapath picked the solution over several others for its growing customer base.
Deltapath has already installed the frSIP-Tenor solution in hundreds of locations worldwide.
"With the introduction of its frSIP platform and related support services, Deltapath has established itself as a leading innovator in the IP telephony market," said Chuck Rutledge (News - Alert), vice president of Marketing at NET. "We are very gratified that our Tenor gateway has been selected to play such a key role in the implementation of this platform -- and that through Deltapath, so many more customers will be able to benefit from its differentiated capabilities."
In addition, the tenor gateways provide robust remote management functionality that Deltapath has already integrated into its frSIP platform. This integrated management enables customers to monitor, control, and troubleshoot their entire IP telephony environment from a single console, according to the company.

This integration also enables Deltapath to provide its customers with value-added remote management services -- allowing them to reduce technology ownership costs while ensuring the continuous quality of corporate voice communications.
As part of this value-added service, Deltapath can maintain backups of up-to-date configuration data for customers' PBXs and gateways. This configuration backup service facilitates rapid recovery in the event of a device failure or catastrophic business interruption.
Joshy George, Group IT manager of Executive Centre, a group that has already deployed the frSIP-Tenor solution, said the migration gives his company a centralized control for trunk management/monitoring, call recording, call accounting, CRM interfaces, and reporting all in one single intuitive interface. “It is crucial to have one integrated solution in order to simplify our operations and to deliver extraordinary services to our clients."

Tim Gray is a Web Editor for TMCnet, covering news in the IP communications, call center and customer relationship management industries. To read more of Tim�s articles, please visit his columnist page.

Edited by Tim Gray

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