Unified Communications

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November 11, 2008

NEC Unveils Unified Communications Server, Enables VoIP, IM, Presence

By Michael Dinan, TMCnet Editor

An Irving, Texas-based enterprise business communications provider today announced that it’s launching a new, flexible IP server that’s designed to build advanced voice, collaboration, mobility, business productivity and contact center applications.

Officials at NEC Unified Solutions, Inc. say their so-called “UNIVERGE SV8500” communications server will give users access to information based on their locations, devices and preferences.
Here’s how NEC (News - Alert) officials diagram their UC solution’s features:
According to one company that’s deploying the UNIVERGE solution – Marlton, New Jersey-based Virtua Health, a healthcare system – the NEC product is improving access to information and leading to increased staff and patient satisfaction, improved resource utilization and enhanced patient care.
Virtua Health’s assistant vice president of information services, Maria Foschi, said the company faces a challenge – as many businesses do, in this slower economy – to reduce costs and boost staff productivity while providing the best services possible to customers, or, in this case, patients.
“We have found that communications is critical to meeting these challenges, and NEC provides us with the solutions and services that help us maintain and enhance our high standards of patient care,” Foschi said.
The UNIVERGE SV8500 scales up to 4,000 stations on a single serve and – in a distributed network – a multi-server, multi-node deployment can be expanded to 192,000 ports.
The server enables basic telephony features, as well as: support for new, modular devices and applications through NEC’s UNIVERGE terminal series and enhanced central systems management through the UNIVERGE MA4000 Management System. The MA4000 is a Web-based management application that streamlines IT workflow by enabling self-service configuration, remote device management and a move-add-change process.
Companies, such as Virtua Health, that use the SV8500 solution, are expected to get a modular architecture that enables “anytime, anywhere” communications by leveraging features such as presence, instant messaging, unified messaging, conferencing, click-to-call and single number reach.
“The UNIVERGE product line also supports distributed workplaces through tools such as PC-based softphones,” company officials say, “and mobility clients designed to give user’s access to their unified communications suite even when away from their desk.”

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Michael Dinan is a contributing editor for TMCnet, covering news in the IP communications, call center and customer relationship management industries. To read more of Michael’s articles, please visit his columnist page.

Edited by Michael Dinan

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