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Unified Communications Featured Article

July 26, 2010

Virtual Hold Technology Now Part of Cisco Developer Network

By Jyothi Shanbhag, TMCnet Contributor

Virtual Hold Technology, a company involved in developing virtual queuing solutions for Fortune 1000 clients,has recently become the member of Cisco (News - Alert) Developer Network as a registered developer within the Unified Communications technology category. In addition, the company’sConcierge software solution, version 6.7, has achieved interoperability testing with Cisco Unified Communications (News - Alert) Manager, version 7.2.

The Cisco Developer Network Program brings together Cisco along with third-party developers of hardware and software. This collaboration is set to provide hardened and tested interoperable capabilities to both their customer bases.

Cisco ensures that the members of the program share its strong focus on customer service and satisfaction. Members are also made to undertake interoperability testing on the basis of criteria spelt out by Cisco. The program helps consumers to rapidly install a wide range of Cisco Compatible business applications, appliances, or services that can improve upon the capabilities, performance, and management of their deployed Cisco network.

With the latest development of VHT’s Concierge software, version 6.7, customers can take advantage of deploying a broad range of Cisco Compatible business applications, devices, or services that can enhance the capabilities, performance, and management of their Cisco network.

Also, Concierge version 6.7.2 was compliance-tested by Avaya (News - Alert) for compatibility with Avaya Aura Communication Manager 5.2.1 – with Avaya Aura Application Enablement Services 5.2. This new software helps businesses improve contact center operations and provide a better customer experience through the elimination of hold time, the company said.

Since its inception in 1995, VHT's virtual queuing technology has provided return call solutions focused on enhancing the customer experience for financial services, energy/utility, insurance, telecommunications, cable, wireless and retail corporations such as IBM, Bank of America, T-Mobile, Aflac, AT&T, Banco Popular, Verizon (News - Alert), Pacific Gas and Electric Company, Southwest Airlines, Time Warner Cable and AVON.

Jyothi Shanbhag is a contributing editor for TMCnet. To read more of Jyothi's articles, please visit her columnist page.

Edited by Marisa Torrieri

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