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March 16, 2010

HotSchedules Intros User-Driven Restaurant Employee Scheduling App for BlackBerry

By Deepika Mala, TMCnet Contributor

HotSchedules, innovator of the most widely-used web-based restaurant workforce management solutions and mobile applications, has unveiled its restaurant employee scheduling application for the BlackBerry.

This is the company’s second mobile application after iSchedule for the iPhone (News - Alert) app which is ranked in the top 25 most downloaded paid business apps in the App Store, with over 1,200 downloads per month.
“As soon as we launched the iPhone app, our users responded asking when a BlackBerry (News - Alert) version would be available,” said Casey Clinkenbeard, vice president of Product Development for HotSchedules. “Hundreds of HotSchedules users reached out to us via Twitter and Facebook (News - Alert) requesting the app, and we’ve kept the dialogue going with several of them throughout product development and beta testing to ensure that we offered the features they needed for the BlackBerry.”
HotSchedules BlackBerry application initial release will include employee-facing functionality, including the ability for restaurant employees to:
  • Check their work schedule anytime, anywhere with a fast, mobile-optimized app
  • Request time off, pick up a shift, or release a shift and check manager approvals directly in the app
  • Call or email co-workers on their HotSchedules contact list with one click
  • Access their HotSchedules inbox and send messages
In spring, a release enabling manager-facing functionality is expected to become available.
“The user-driven development of the BlackBerry app has been exciting for us,” Clinkenbeard, said. “We’ve always relied on our customers’ feedback to prioritize new features and functionality with HotSchedules, and this experience has proven how valuable social media can be for encouraging interaction with customers. We look forward to everyone’s feedback on the BlackBerry app as we continue to roll out HotSchedules on additional mobile platforms.”
In related news, HotSchedules has announced its participation in two of the restaurant industry's most prominent technology events, FS/TEC and MURTEC.

Deepika Mala is a contributing editor for TMCnet. To read more of her articles, please visit her columnist page.

Edited by Kelly McGuire

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