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March 08, 2010

Free Webinar to Highlight the Advantages of Hosted Fax

By Patrick Barnard, Senior Web Editor, TMCnet

What’s the difference between IP fax and hosted fax?
Both use Internet Protocol, or IP, to deliver fax messages to users’ inboxes – and both offer significant advantages over traditional fax, including reduced telecommunications costs and increased employee productivity.

But IP fax is an “on-premises” system that requires you to have a VoIP network already deployed -- which means it requires a much greater investment in network architecture -- whereas hosted fax (also known as Internet fax) is an IP fax service that you can subscribe to via the Internet, regardless of whether you are using VoIP or traditional telephone service.

Hosted fax solutions are ideal for companies that have not yet made the leap to VoIP – or which have, but don’t have enough network capacity to integrate IP fax. They are perfect for companies which send and receive a high volume of faxes, or which send and receive faxes from overseas locations, and are looking to reduce the cost of faxing.

Hosted fax solutions help companies save a bundle on communications costs, as they utilize broadband as opposed to traditional phone lines -- meaning there is no need for a separate phone line. They also help increase employee productivity -- mainly by reducing the number of trips each employee makes from their desk to the fax machine each day. The faxes arrive in the recipient’s email inbox, but unlike regular emails, they are secure and verifiable, thus helping companies meet increasingly prevalent compliance regulations. These systems also help companies save on paper costs, as the faxes are delivered to users’ email inboxes as electronic files. Very often these documents never need to be printed -- thus Internet fax is a true “green” business solution.

Hosted fax services offer several distinct advantages over premises-based IP fax systems. For one thing, they don’t require any upfront capital investment in new servers or architecture -- the managed service is delivered via a “pay-as-you-go” or transaction-based model, which means it can be neatly included in monthly budget or expense reports as a single line item.

Hosted fax solutions also deliver lower ongoing costs because the service provider takes on the maintenance of the system, including software upgrades, equipment replacement and troubleshooting. This reduces the strain on internal IT staff and also helps companies avoid having to use third party support. Other advantages include increased scalability, the ability to send and receive multiple faxes at the same time, and the ability to send and receive faxes from remote locations or even mobile devices.
To learn more about the advantages of hosted fax services, be sure to check out the upcoming webinar, “Q & A with the Expert: Faxing in a VoIP Environment,” sponsored by Protus. This free webinar, geared for CIOs, IT managers and telecommunications managers, will be held at 2 p.m. ET, this Wednesday, March 10.

Mark Cerullo, fax technology expert and head of professional services at Protus, will cover all of the important issues related to faxing in the corporate environment, including the organizational impact of faxing; the pros and cons of FoIP and VoIP faxing solutions; and software-as-a-service as applied to faxing.

To register for this free informative webinar, click here.

Patrick Barnard is a senior Web editor for TMCnet, covering call and contact center technologies. He also compiles and regularly contributes to TMCnet e-Newsletters in the areas of robotics, IT, M2M, OCS and customer interaction solutions. To read more of Patrick's articles, please visit his columnist page.

Edited by Patrick Barnard

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