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September 28, 2010

IBM Strengthens Global Communications for Singapore Airlines

By Anuradha Shukla, TMCnet Contributor

IBM will empower Singapore Airlines’ geographically distributed workforce to collaborate and communicate more effectively. Singapore Airlines wanted to increase effectiveness and reduce costs at the same time and after a comprehensive total cost of ownership study, the management decided to retain IBM (News - Alert) Lotus Software as the company’s messaging platform.

As per the new agreement, Singapore Airlines will upgrade to the newest version of Lotus Notes and Domino 8.5. This should happen by end of 2010, and once this step is completed it will further enhance its collaboration, knowledge management and mobility by utilizing the Lotus Collaboration platform powered by IBM Lotus Quickr, Lotus Connections, Lotus Sametime, Lotus Notes Traveler and Lotus Mobile Connect.

IBM notes that its IBM Lotus Notes collaboration software is available for use for the entire spectrum of proliferating mobile and Web-connected devices such as thin clients, laptops and desktops that aid organizations to access corporate applications and business processes. The company is offering Lotus Notes in a cloud-based version and it is also offered bundled with hardware and other offerings via its Lotus Foundations line for mid-sized businesses.

Kevin Cavanaugh, vice president of messaging and collaboration for IBM Lotus Software, commented in a release, “Enterprise collaboration and communications is very important for organizations that are characterized by a dispersed employee base.” Cavanaugh added that the use of social software and collaboration solutions can significantly impact the productivity and knowledge sharing across an organization.

Anuradha Shukla is a contributing editor for TMCnet. To read more of her articles, please visit her columnist page.

Edited by Jaclyn Allard

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