Unified Communications Industry News


TMCNet:  NWN Supporting Customers During COVID-19 Outbreak With New Remote Work Solutions

[March 17, 2020]

NWN Supporting Customers During COVID-19 Outbreak With New Remote Work Solutions

WALTHAM, Mass., March 17, 2020 /PRNewswire/ -- Today NWN, a leading technology-enabled service provider focused on transforming the customer experience, announced it will offer new remote working solutions to support organizations during the COVID-19 pandemic. These solutions also include services and playbooks that dramatically accelerate the development and implementation of new remote working strategies, as well as the ability to rapidly scale existing remote-work plans in use by organizations.

The new NWN offering aligns with Gartner's advice to CIOs on how to manage the business impact of COVID-19:

  1. Source collaboration with security controls and network support
  2. Engage customers and partners through digital channels
  3. Establish a single source of truth for employees

WHAT: NWN has expanded the capabilities of its Solution-as-a-Service portfolio to include secure connectivity, collaboration software, and mobile devces during the global pandemic to assist organizations in supporting their employees and customers during the outbreak of the novel coronavirus COVID-19. NWN also provides Enablement Services to configure the software for corporate environments, ensuring that end users have a consistent experience during this period.

If end users do not have mobile devices to facilitate a secure remote experience, NWN provides home devices with remote support to ensure everyone in an organization has the necessary equipment to keep business as normal during this time.

For those in the public or education sectors, NWN holds many state contracts and can help with the procurement of any additional technology that is required. A complete list of state contract vehicles can be found here: https://www.nwnit.com/about-us/contracts/

INCLUDED IN THIS PLAN:

  • Flexible mobile device and computing options
  • Secure desktop and mobile accessibility
  • Full featured meetings, content sharing, and recording
  • Unlimited meetings and webinars for up to 200 participants
  • Unlimited audio
  • Webex Teams messaging
  • Analytics and troubleshooting dashboard
  • 10GB of recording storage
  • Unlimited usage (no time restrictions)
  • 90-day duration for collaboration software (no commitment)
  • 14-day license for umbrella licenses where existing customers can exceed their user limit to support an increase in remote workers
  • Multi-factor authentication software where existing customers can exceed their user limit to support an increase in remote workers

CONTACT: Schedule a meeting: https://www.nwnit.com/schedule-a-meeting/ or email sales@nwnit.com

About NWN:  
NWN Corporation is an established leader in technology-enabled services, transforming the customer experience for commercial, enterprise and public sector organizations through its solution-as-a-service platform. With over 1,300 customers throughout the U.S., NWN provides a unified customer experience with integrated offerings for unified communications, security, contact center, DaaS (device-as-a-service), connectivity and advanced technology solutions. To learn more about NWN's solutions and offerings, visit www.nwnit.com

Media Contact: 
Carissa Ryan, CTP for NWN   
cryan@ctpboston.com

 

Cision View original content to download multimedia:http://www.prnewswire.com/news-releases/nwn-supporting-customers-during-covid-19-outbreak-with-new-remote-work-solutions-301025275.html

SOURCE NWN Corporation


[ Back To Unified Communications's Homepage ]