Unified Communications Industry News


TMCNet:  Fuze Recognized as a Leader by Independent Research Firm in Unified Communications as a Service Providers Evaluation

[August 27, 2019]

Fuze Recognized as a Leader by Independent Research Firm in Unified Communications as a Service Providers Evaluation

Fuze, the leading cloud-based communications and collaboration platform provider for the modern global enterprise, announced that Forrester (News - Alert) has recognized the company as a Leader in The Forrester Wave™: Unified Communications-As-A-Service (UCaaS) Providers, Q3 2019. Forrester evaluated nine unified communications and collaboration vendors across 31 criteria and an extensive product evaluation, specifically looking at each company's current offering, strategy, and market presence.

Dedicated to supporting the needs of the modern workforce, Fuze earned the highest scores possible in the report in the team messaging client app, meeting application, mobility, and APIs and SDKs, and integrations criteria. According to Forrester, Fuze is "a solid fit for large enterprises looking for an exceptional user experience, direct sales and service support with excellent customer success management, and the ability to support global deployments."

In Forrester's Unified Communications (News - Alert)-as-a-Service Wave evaluation, customers are advised to prioritize the following vendor capabilities:

  • "Provide a unified client that supports calling, messaging, and meetings"
  • "Have global reach for sales and support"
  • "Offer customer success management geared to business value"
  • "Deliver a full-fledged application development program and app store"

Receiving the maximum score possible in the "Product Vision" and "Exection Roadmap" criteria, we believe this recognition is a testament to Fuze's ability to provide large enterprises with unmatched global voice and exceptional user experiences.

Enterprise users rely on Fuze's secure and reliable global network every day. With consistent superior voice quality and uptime, Fuze is optimized to meet the evolving needs of today's increasingly mobile and distributed workforce. Mission-built for the enterprise, Fuze offers redundant full stack voice, video, messaging, and content sharing. In addition, Fuze delivers the flexibility to adapt to any internet protocol (IP) connectivity preferences and support carrier relationships for all telecommunications services across the globe.

"We believe this recognition of being named a Leader affirms our continued commitment to empower organizations with a truly unified platform and best-in-class global voice solution," said Colin Doherty, CEO, Fuze. "Pure cloud unified communications solutions are helping define the future of work, as enterprises continue to evolve to meet the needs of a more distributed workforce. The Fuze platform maximizes employee productivity, while providing enterprises with the management and security they demand. With more than 75 percent of our revenue coming from enterprise organizations, Fuze is rapidly becoming the standard for global workforce communications."

Purpose-built for global organizations with 1,000+ employees, Fuze is redefining communications and collaboration as the market shifts towards the cloud and away from complicated and antiquated communications infrastructures. Fuze continues to advance its offering to meet this growing market demand as the adoption of cloud communications and collaboration solutions accelerates across the globe.

Download The Forrester Wave™: Unified Communications-As-A-Service (UCaaS) Providers, Q3 2019 here.

About Fuze
Fuze is a global cloud communications and collaboration software platform for the enterprise. Through an innovative and consumer-inspired unified experience, Fuze enables seamless transition between voice, video, messaging, and content sharing. Fuze empowers the digital workforce anytime, anywhere, and across any device. Headquartered in Boston, Massachusetts, Fuze has additional locations including New York, San Francisco, Seattle, Ottawa, London, Amsterdam, Aveiro (Portugal), Paris, Munich, Zurich, Copenhagen, and Sydney. For more information, visit www.fuze.com.


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