Unified Communications Industry News


TMCNet:  Avaya is Recognized as an April 2019 Gartner Peer Insights Customers' Choice for Unified Communications

[April 18, 2019]

Avaya is Recognized as an April 2019 Gartner Peer Insights Customers' Choice for Unified Communications

Avaya (News - Alert) Holdings Corp. (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced it has been named an April 2019 Gartner Peer Insights Customers' Choice for Unified Communications. Gartner (News - Alert) defines Unified Communications (UC) solutions - equipment, software and services - as offerings that facilitate the use of multiple enterprise communications methods to achieve those aims. UC solutions integrate communications channels (media), networks and systems, as well as IT business applications, and, in some cases, consumer applications and devices.

"We believe that being named a Gartner Peer Insights Customers' Choice for Unified Communications (News - Alert) once again is indicative of the progress we continue to make in customer-led innovation," said Jim Chirico, President and CEO, Avaya. "We're extremely grateful for the recognition by customers and partners that we are exceeding their needs for unified communications, and for the feedback they share with us on Gartner Peer Insights."

Avaya IX Workplace unified communication solutions take collaboration and productivity to new levels, designed to incorporate calling, messaging, meetings, and team collaboration all into one, easy-to-use platform. Reducing complexity also reduces the security risks and productivity drain from having multiple solutions in the workplace. Teams are better connected and enabled, becoming stronger customer advocates and driving improved brand loyalty. Avaya IX Workplace can be delivered in whatever way customers prefer-on premise or private, public or hybrid cloud.

Avaya is also positioned as a Leader in the 2018 Gartner Magic Quadrant for Unified Communications by Gartner analysts, marking the 9th time that Avaya has been in the Leaders quadrant. More than 130,000 customers around the globe rely on Avaya to reliably deliver secure, intelligent connections for their customers and employees, including 95% of the Fortune 500.

Gartner defines the Gartner Peer Insights Customers' Choice as "a recognition of vendors in this market by verified end-user professionals." To ensure fair evaluation, Gartner maintains rigorous criteria for recognizing vendors.

Avaya's award-winning solutions were praised by customers from a wide range of industries, including Financial Services, Manufacturing, Technology, Hospitality, Healthcare and more1:

  • "Avaya demonstrates true partnership, delivering excellent service."
  • "Satisfaction at its best! Avaya has come a long way to deliver excellent customer satisfaction. With innovation and new technology, Avaya continues to strive to be a better industry leader."
  • "Excellent business partners…excellent products."
  • "On a single platform, it was possible to manage voice, video, email and fast messaging communications. In addition, customer experience gained a more dynamic and objective perspective."
  • "A very good collaboration solution for small office, has some remarkable features…and above all the mobility through the cloud."
  • "Avaya is a great partner."
  • "Great communications manager that adds value to the business. I have unified communications, flexibility and good performance."
  • "Our switch from legacy systems went very well thanks to the experienced pro services group we engaged."
  • "Customer support is great and timely. The platform is easy to troubleshoot and the administration is easy and simple."

About the Gartner Magic Quadrant

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Peer Insights

Peer Insights is an online platform of ratings and reviews of IT software and services that are written and read by IT professionals and technology decision-makers. The goal is to help IT leaders make more insightful purchase decisions and help technology providers improve their products by receiving objective, unbiased feedback from their customers. Gartner Peer Insights includes more than 215,000 verified reviews in more than 340 markets. For more information, please visit www.gartner.com/reviews/home.

Gartner Peer Insights Customers' Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

1 Customer quotes published in 2019 Gartner Peer Reviews

About Avaya

Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya (NYSE: AVYA). For over one hundred years, we've enabled organizations around the globe to win - by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration - in the cloud, on-premise or a hybrid of both. To grow your business, we're committed to innovation, partnership, and a relentless focus on what's next. We're the technology company you trust to help you deliver Experiences that Matter. Visit us at www.avaya.com.

Cautionary Note Regarding Forward-Looking Statements

This document contains certain "forward-looking statements." All statements other than statements of historical fact are "forward-looking" statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "our vision," "plan," "potential," "preliminary," "predict," "should," "will," or "would" or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to, expected cash savings and statements about growth, exchange listing and improved operational metrics. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company's Registration Statement on Form 10 filed with the Securities and Exchange Commission, may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company's filings with the SEC (News - Alert) that are available at www.sec.gov. The Company cautions you that the list of important factors included in the Company's SEC filings may not contain all of the material factors that are important to you. In addition, considering these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.

Source (News - Alert): Avaya Newsroom


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