|[January 08, 2019]
AV Systems Integrators Avidex and Digital Networks Group Launch New Managed Services
Avidex Industries, one of the pro AV industry's largest providers of
collaborative communications, audiovisual systems integration and design
services, announces a new portfolio of managed services that includes
remote monitoring, audiovisual system management, and 24x7 centralized
helpdesk support. The service is also being offered for clients of
Avidex subsidiary Digital Networks Group.
The 360o Service Plan® includes life-cycle design
and installation, maintenance and support including dedicated personnel
for on-site service assurance, as well as remote monitoring, management,
and analytics. The services are delivered through a cloud-based,
enterprise-class secure network connection.
The new services from Avidex and DNG provide clients with a single
software management platform that integrates with the AV industry's top
supplier systems. The new platform is designed to improve overall
customer experience including ensuring system uptime and reliability.
With a proactive approach aided by remote monitoring and diagnostics,
Avidex and DNG can reduce downtime by identifying potential problems
before they happen and alert clients immediately. For example, each
component in a critical meeting room can be physically powered on and
tested remotely. A projector's display test images are analyzed for
image quality, test signals are sent through speakers to verify
microphone quality, and video and audio conferencing devices are tested
- all to ensure room readiness. The 360° Service platform also includes
client system reporting and analytics.
"We understand that managing and maintaining diverse audiovisul and
unified communications solutions can be a complex task. We combined the
best manufacturer-trained and certified industry professionals with a
software management platform to launch our new comprehensive managed
services portfolio to support our clients' complete audiovisual needs,"
said Avidex Chief Executive Officer Jeff Davis. "The goal of our 360o
Service team is to understand and deliver on the AV needs as a catalyst
for our clients' success, giving them confidence in their return on AV
system investments and reliability their teams can trust."
Avidex is one of the top AV technology systems integrators in the United
States, listed at No. 9 on the Systems Contractor News (SCN) 2018 Top
50 Systems Integrators List. Cisco's (News - Alert) Executive Briefing Center and
Adobe's Customer Experience and Network Operations Centers are among
Avidex's many showcase projects that also include Airbus, Citrix,
Sprint (News - Alert), and AVI Biopharma. DNG is a leading AV technology systems
integrator primarily serving the education and government markets
including Loyola Marymount University and the Department of Education of
Orange (News - Alert) County, California.
About Avidex and Digital Networks Group
Avidex and its subsidiary, Digital Networks Group (DNG), are innovative
leaders in the design, integration, project management, and support
services of audiovisual solutions primarily for enterprise, education
and healthcare clients throughout the nation and with projects completed
internationally across Europe and Asia. Education and government clients
have counted on Digital Networks Group since 1987 to deliver
best-in-class technologies that enhance learning, collaboration and
productivity. Avidex is headquartered in Bellevue, Wash. Digital
Networks is based in Lake Forest, Calif. For more information, visit www.avidex.com
Avidex is a division of Telerent Leasing Corporation, a national
technology solutions integrator. TLC creates unparalleled customer
experiences in the use of collaborative communication solutions serving
the healthcare market through TeleHealth Services; the corporate market
through Avidex Industries; and the public and education markets through
Digital Networks Group. TLC is a wholly-owned subsidiary of ITOCHU
International Inc., a Fortune Global 500 corporation.
View source version on businesswire.com: https://www.businesswire.com/news/home/20190108005207/en/
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