|[July 18, 2018]
Asia-Pacific Cloud-Based Contact Center Market Outlook to 2023: Analysis by Type, Organization Size, Deployment Mode, Application, Vertical and Country - ResearchAndMarkets.com
Pacific Cloud-Based Contact Center Market Analysis (2017-2023)"
report has been added to ResearchAndMarkets.com's
The Asia Pacific Cloud-Based Contact Center Market is expected to
witness market growth of 24.2% CAGR during the forecast period
Cloud-based contact center solutions provide a robust platform for
end-users to utilize contact center solutions at an affordable price.
Cloud based solutions are a perfect platform for providing modernized,
up-to-date services to the end-users. These solutions require minimal
capital investment, offer 24/7 technical support, and high levels of
reliability, security, and scalability.
These solutions are expected to witness rapid uptake as cloud-based
solutions are widely implemented in industries such as Banking,
Financial Services, and Insurance (BFSI), telecommunications and
Information Technology Enabled Services (ITES), and healthcare and life
Based on Type, the Cloud-Based Contact Center market segments the market
into Solution and Services.
Solution Type includes Computer Telephony Integration & IVRS
Automatic Call Distribution & Dialers, Reporting & Analytics, Agent
Performance Optimization, Security, and Others.
Services Type includes Professional and Managed Services.
Based on Organization Size, the market report segments the market into
Small & Medium Enterprises and Large Enterprises.
Based on Deployment Mode, the market report segments the market into
Private & Hybrid Cloud and Public Cloud.
Based on Application, the Cloud-Based Contact Center market segments the
market into Call Routing & Queuing, Data Integration & Recording, Chat
Quality & Monitoring, Workforce Optimization, and Others.
Based on Vertical, the market report segments the market into BFSI,
Government & Public-Sector, Healthcare, Manufacturing, Retail & Consumer
Goods, Telecom & IT, Media & Entertainment, and Others.
Based on Countries, the Cloud-Based Contact Center market segments the
market into China, Japan, India, South Korea, Singapore, Malaysia, and
Rest of Asia Pacific.
Key Topics Covered
1. Market Scope & Methodology
2. Market Overview
3. Asia Pacific Cloud-Based Contact Center Market
4. Asia Pacific Cloud-Based Contact Center Market by Application
5. Asia Pacific Cloud-Based Contact Center Market by Organization Size
6. Asia Pacific Cloud-Based Contact Center Market by Deployment Type
7. Asia Pacific Cloud-Based Contact Center Market by Vertical
8. Asia Pacific Cloud-Based Contact Center Market by Country
9. Competitive Study
10. Company Profiles
Cisco Systems, Inc.
Oracle (News - Alert) Corporation
Aspect Software Parent, Inc.
For more information about this report visit https://www.researchandmarkets.com/research/t597t8/asiapacific?w=4
View source version on businesswire.com: https://www.businesswire.com/news/home/20180718005460/en/
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