Unified Communications Industry News

TMCNet:  Mitel Appoints Maria Blakeway as Vice President of Customer Success

[June 11, 2018]

Mitel Appoints Maria Blakeway as Vice President of Customer Success

OTTAWA, June 11, 2018 (GLOBE NEWSWIRE) -- Mitel® (Nasdaq:MITL) (TSX:MNW) today announced the appointment of Maria Blakeway to the company’s senior leadership team as Vice President of Customer Success responsible for overseeing and expanding Mitel’s Customer Success Team. Blakeway’s appointment reflects Mitel’s continued investment in providing a superior customer experience for the company’s cloud customers as businesses increasingly move to Unified Communications as a Service (UCaaS) solutions.

Maria Blakeway
Mitel Vice President of Customer Success

Surpassing expected quality of service and support standards, Mitel defines superior customer experience as ongoing engagement that helps customers fully leverage collaboration solutions by integrating them into business workflows with the end goal of enhancing the success of their business strategies. Serving in this role, the customer success function ensures Mitel customers take full advantage of the company’s UCaaS features, functions and flexibility.

Blakeway comes to Mitel with more than 25 years of experience building and delivering innovative customer support and success programs. Most recently, she held a Senior Vice President position at nThrive, a Software as a Service provider focused on delivering a broad spectrum of cloud solutions for the healhcare industry, where she led the customer support and success teams. She has also held senior leadership roles at General Electric, Intuit and Microsoft.


"UCaaS changes our relationship with customers, and as more and more businesses turn to cloud, it is critical they have ongoing engagement and support in transforming their business," said Todd Abbott, Executive Vice President of Global Sales and Services, Mitel. "As part of our ‘move to the cloud’ strategy, Mitel has significantly expanded our customer success function. Maria’s proven set of technical, customer support and leadership capabilities will serve as a strong foundation for Mitel’s continued transformation.”

"The technology organizations implement for communicating and collaborating is evolving at an unprecedented rate. Even with these advances, customers can still face challenges as they look to maximize the true value of their business communications,” said Maria Blakeway, Vice President of Customer Success, Mitel. “Our goal is to help them unlock real business and competitive benefits with new ways of working faster and smarter so they can ultimately provide their own customers an exceptional experience. Open, ongoing dialogue is key to making that happen, and keeping our customers happy is more important than ever.”

About Mitel
A global market leader in business communications powering more than two billion business connections, Mitel helps businesses and service providers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve more than 70 million business users in more than 100 countries. For more information, go to www.mitel.com and follow us on Twitter @Mitel.


Contact Information

Media - Americas
Camille Beasley

Media – EMEA/APAC 
Sandrine Quinton
+33 (0)130-964-301 

Michael McCarthy

Industry Analysts 
Denise Hogberg

A photo accompanying this announcement is available at http://www.globenewswire.com/NewsRoom/AttachmentNg/11dc832c-df84-4aa4-845f-302a6196c518

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