|[June 11, 2018]
Global Cloud-Based Contact Center Market Analysis & Forecasts 2017-2023, With an Expected CAGR of 22% - ResearchAndMarkets.com
Cloud-Based Contact Center Market Analysis (2017-2023)" report
has been added to ResearchAndMarkets.com's offering.
The Global Cloud-Based Contact Center Market size is expected to reach
$21.6 billion by 2023, rising at a market growth of 22% CAGR during the
Cloud-based contact center solutions provide a robust platform for
end-users to utilize contact center solutions at an affordable price.
Cloud-based solutions are a perfect platform for providing modernized,
up-to-date services to the end-users. Growing need to improve consumer
experience and growing number of enterprises harnessing the power of
contact center have contributed to the growth of cloud-based contact
center solutions. Cloud-based solutions are cost-effective for Small and
Medium-sized Enterprises (SMEs), adding to the growth of these solutions
among the end-users.
Based on Type, the Cloud-Based Contact Center Market segments the market
into Solution and Services. Solution Type includes Computer Telephony
Integration & IVRS, Automatic Call Distribution amp; Dialers, Reporting &
Analytics, Agent Performance Optimization, Security, and Others.
Services Type includes Professional and Managed Services. Based on
Organization Size, the market report segments the market into Small &
Medium Enterprises and Large Enterprises. Based on Deployment Mode, the
market report segments the market into Private & Hybrid Cloud and Public
Based on Application, the Cloud-Based Contact Center Market segments the
market into Call Routing & Queuing, Data Integration & Recording, Chat
Quality & Monitoring, Workforce Optimization, and Others. Based on
Vertical, the market report segments the market into BFSI, Government &
Public-Sector, Healthcare, Manufacturing, Retail & Consumer Goods,
Telecom & IT, Media & Entertainment, and Others.
Cisco (News - Alert) Systems, Inc.
Aspect (News - Alert) Software Parent, Inc.
Key Topics Covered:
1. Market Scope & Methodology
2. Market Overview
3. Global Cloud-Based Contact Center Market
4. Global Cloud-Based Contact Center Market by Application
5. Global Cloud-Based Contact Center Market by Organization Size
6. Global Cloud-Based Contact Center Market by Deployment Type
7. Global Cloud-Based Contact Center Market by Vertical
8. Global Cloud-Based Contact Center Market by Region
9. Competitive Study
10. Company Profiles
For more information about this report visit https://www.researchandmarkets.com/research/wntdvn/global?w=4
View source version on businesswire.com: https://www.businesswire.com/news/home/20180611005521/en/
[ Back To Unified Communications's Homepage ]