|[April 12, 2018]
Avaya Customer Happiness Index and Behavior Pattern Analytics Is Named a 2018 Gold Edison Award Winner
Avaya (News - Alert) Holdings Corp. (NYSE: AVYA). The Avaya
Happiness Index on Blockchain, which securely collects and
automatically analyzes customer interaction data from multiple sources
across all channels in real time, was voted a Gold Winner for innovation
at the April 11th event at The Capitale in New York City.
Ahmed Helmy, Director, Advanced Solution Architect International Market,
Avaya joined hundreds of senior executives from some of the world's most
recognized companies to acknowledge the hard work and commitment of all
of the 2018 Edison Award winners.
Being recognized with an Edison Award™ has become one of the highest
accolades a company can receive in the name of innovation and business.
The awards are named after Thomas Alva Edison (1847-1931) whose
inventions, new product development methods and innovative achievements
literally changed the world, garnered him 1,093 U.S. patents, and made
him a household name around the world.
"Our judges recognized Avaya as a true innovator out of the many
products in its category," said Frank Bonafilia, executive director of
the Edison Awards.
"We're proud to be recognized as innovation leaders, being the first to
take blockchain into the customer experience industry, building an
ecosystem for partners to collaborate on innovative solutions, and
integrating emerging technologies to solve real customer problems,"
noted Laurent Philonenko, SVP and GM, Solutions and Technologies, Avaya.
"With solutions like this, we're putting our customers ahead of their
peers in their industry."
"By combining Blockchain architecture with automated data analysis, the
Avaya Happiness Index on Blockchain solution, developed in
partnership with Avanza Innovations and Sundown.ai, delivers secure
access to industry-wide, real-time competitive customer insights that
organizations can use to stay competitive and drive customer loyalty,"
said Ahmed Helmy, Director, Advanced Solution Architect International
Market (EMEA-APAC), Avaya.
The Blockchain infrastructure securely collects and shares anonymous
customer interaction data from a network of peers, while the real-time
automated analysis of speech and text (chat, IM, email and SMS)
interactions instantly identifies behaviors and trends, accelerating an
organization's ability to anticipate requirements and proactively
respond to customer demands. See
recent press release.
"In times of rapid change, it becomes essential to solve the problems
customers are facing today while addressing the challenges of tomorrow.
Alongside Avaya, we continue to turn conceptual technologies into
business tools, that provide a unique value proposition, like the
ability to shape memorable customer experiences that adapt to consumer
needs," Waqas Mirza, Chief Executive Officer, Avanza Innovations.
"This award recognizs Sundown.ai's sophisticated Analytics AI
Technology. With deep technological innovation at her core, Chloe, our
AI engine, works with organizations to solve real business problems,"
said Fabio Cardenas, CEO of Sundown.ai. "With that aim, Chloe's Snap-in
integration with Avaya's Platform allows unified communications to
become a bit smarter, creating the next generation of customer support
One of the evening's many highlights was the presentation of the
prestigious Edison Achievement Award to Marillyn Hewson, Chairman,
President and Chief Executive Officer, Lockheed Martin (News - Alert) Corporation. The
award honors innovation leaders and business executives who have made a
significant and lasting contribution to innovation throughout their
careers. The Edison Achievement Award serves as inspiration to future
innovators and to the world at large.
In addition to the Awards Gala, the annual Edison Awards program
encompassed a full-day "Meet
the Innovators Forum" and the "Innovators' Showcase," which offered
guests a hands-on experience with many of the winning products.
Avaya is a global leader in digital communications software, services
and devices for businesses of all sizes. Our open, intelligent and
customizable solutions for contact centers and unified communications
offer the flexibility of Cloud, on-premises and hybrid deployments.
Avaya shapes intelligent connections and creates seamless communication
experiences for our customers, and their customers. Our professional
planning, support and management services teams help optimize solutions,
for highly reliable and efficient deployments. Avaya Holdings Corp. is
traded on the NYSE under the ticker AVYA. For more information, please
About Avanza Innovations
Organizations nowadays are struggling to solve real-world challenges
that have reduced corporate titans to ashes. In a brave new
decentralized world Avanza Innovations is primed to help your
organization evolve. With on-ground implementations across technologies
like Blockchain, AI, RPA, Smart City Enablement and Customer Engagement
we are here to move you towards a future-proof tomorrow. For more
information, please visit www.avanzainnovations.com.
Sundown.ai builds Analytic AI applications that are powered by NLP,
graph algorithms, and machine learning. They automate human repetitive
tasks via existing business suites to help companies grow. Chloe, a
self-learning AI system, provides companies with business solutions to
reduce costs, boost productivity and increase customer satisfaction.
Custom integrations are available via an API. Learn more at www.sundown.ai.
About the Edison Awards™
The Edison Awards is a program conducted by Edison Universe, a
non-profit, 501(c)(3) organization dedicated to fostering future
innovators. The Awards have been recognizing and honoring the best in
innovations and innovators since 1987. They honor game-changing
innovations that are at the forefront of new product and service
development, marketing and human-centered design, and are one of the
highest accolades a company can receive in the name of successful
innovation. For more information about the Edison Awards complete
program and a list of past winners, visit www.edisonawards.com.
Cautionary Note Regarding Forward-Looking Statements
This document contains certain "forward-looking statements." All
statements other than statements of historical fact are
"forward-looking" statements for purposes of the U.S. federal and state
securities laws. These statements may be identified by the use of
forward looking terminology such as "anticipate," "believe," "continue,"
"could," "estimate," "expect," "intend," "may," "might," "our vision,"
"plan," "potential," "preliminary," "predict," "should," "will," or
"would" or the negative thereof or other variations thereof or
comparable terminology and include, but are not limited to, expected
feature releases, statements about future products, expected cash
savings and statements about growth, exchange listing and improved
operational metrics. The Company has based these forward-looking
statements on its current expectations, assumptions, estimates and
projections. While the Company believes these expectations, assumptions,
estimates and projections are reasonable, such forward-looking
statements are only predictions and involve known and unknown risks and
uncertainties, many of which are beyond its control. The factors are
discussed in the Company's Registration Statement on Form 10 filed with
the Securities and Exchange Commission, may cause its actual results,
performance or achievements to differ materially from any future
results, performance or achievements expressed or implied by these
forward-looking statements. For a further list and description of such
risks and uncertainties, please refer to the Company's filings with the
SEC (News - Alert) that are available at www.sec.gov.
The Company cautions you that the list of important factors included in
the Company's SEC filings may not contain all of the material factors
that are important to you. In addition, in light of these risks and
uncertainties, the matters referred to in the forward-looking statements
contained in this report may not in fact occur. The Company undertakes
no obligation to publicly update or revise any forward-looking statement
as a result of new information, future events or otherwise, except as
otherwise required by law.
Source (News - Alert): Avaya Newsroom
View source version on businesswire.com: https://www.businesswire.com/news/home/20180412005679/en/
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