Unified Communications Industry News

TMCNet:  West Positioned as a Niche Player in Gartner Magic Quadrant for Contact Center as a Service, North America

[November 20, 2017]

West Positioned as a Niche Player in Gartner Magic Quadrant for Contact Center as a Service, North America

CHICAGO, Nov. 20, 2017 (GLOBE NEWSWIRE) -- West Corporation, a global provider of communication and network infrastructure services, is proud to announce today that Gartner, Inc. has positioned the Company in the Niche Players quadrant of its annual “Magic Quadrant for Contact Center as a Service, North America”1 for the second year in a row. West believes this recognition from Gartner is a result of the Company’s feature-rich contact center offering and its ability to deliver global excellence across a multitude of channels and devices.  

“We are pleased to be acknowledged by Gartner among the contact center as a service (CCaaS) providers positioned in the Niche Players quadrant,” said Randy McGraw, West’s Unified Communications Services senior vice president of technology and operational services. “We believe that our dedication to enhancing our contact center platform while delivering strong consultative services and upholding our commitment to providing best-in-class customer service has been vital to achieving placement in this Gartner Magic Quadrant.”  

According to Gartner, “Niche Players may be quite large, but have decided to focus on a particular market opportunity, a set of solutions or certain vertical markets. Their products and services may still be undergoing product development, or they may rely heavily on partners to complete their service proposition. Niche Players are likely to be either new, or relatively recent, market entrants or suppliers that have yet to buld a large customer base.”

West excels in providing small, midmarket and large enterprise clients with feature-rich, flexible and scalable cloud contact center solutions. In addition, West’s Unified Communications Services supports a wide variety of enterprise communications offerings with support for conferencing and collaboration, webinars and enterprise streaming, hosted voice and network services. The Company has broad experience in developing, implementing and managing Unified Communications as a Service (UCaaS) solutions, delivering seamless connectivity and valuable long-term support to its clients.

Read a complimentary copy of the Gartner report here.

1 Gartner, “Magic Quadrant for Contact Center as a Service, North America” Drew Kraus, Steve Blood, Daniel O’Connell, Simon Harrison, October 18, 2017.    

About the Magic Quadrant
Gartner does not endorse any vendor, product or service depicted in their research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About West Corporation
West Corporation is a global provider of communication and network infrastructure services. West helps its clients more effectively communicate, collaborate and connect with their audiences through a diverse portfolio of solutions that include unified communications services, safety services, interactive services such as automated notifications, telecom services and specialty agent services.

For 30 years, West has provided reliable, high-quality, voice and data services. West has sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America. For more information, please call 1-800-841-9000 or visit www.west.com. For more information about West’s Unified Communications solutions, please call 1-855-544-0455 or visit www.westuc.com.


Julie Kent-Ransom
Unified Communications Services

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