|[October 10, 2017]
Fuze Wins Frost & Sullivan's 2017 Innovation and Leadership Award in UCaaS and Converged Conferencing Services
the leading cloud-based communications platform provider for the modern
global enterprise, announced that Frost & Sullivan (News - Alert) has recognized the
company with its 2017 Innovation and Leadership Award. According to the
2017 North American UCaaS and Converged Conferencing Services
Competitive Strategy Innovation and Leadership Report, Fuze stands out
as a leader among competitors with its rapid growth, broad portfolio of
cloud communications and collaboration solutions, and strategic focus on
mid-size and large businesses.
"Fuze's mission is to deliver truly unified communications and
collaboration solutions to businesses that enable people to interact
whenever and wherever they want," said Colin Doherty, CEO, Fuze. "We
have conducted extensive market research on the future of work and
digital transformation to drive our strategy and innovation. This allows
us to lead the market with a single platform across voice, video, and
messaging. We are honored to receive this leadership recognition for our
competitive differentiation and commitment to innovating the digital
workplace for today's modern enterprise."
"Overall, Fuze differentiates through a highly collaborative,
contextually enhanced modern user interface backed by a rich multi-media
cloud UCC applications suite, which resonate strongly with its target
mid-size and large customers," said Elka Popova, VP and Senior Fellow,
Frost & Sullivan. "Fuze has been on a strong growth path since its
inception. Through the launch of several new products and initiatives,
the company demonstrates its ability to compete through visionary
technology innovation and efficient business operations. For these
reasons and for its strong overall performance, we are pleased to award
Fuze with the 2017 Innovation and Leadership Award."
Summary of Findings:
Fuze offers one of the most
comprehensive cloud communications and collaboration portfolios in the
market. Through an extensive feature set, Fuze caters to broad business
requirements and diverse needs of the modern, mobile workforce. In
addition to robust cloud private branch exchange (PBX (News - Alert)) functionality,
the Fuze platform supports:
Audio, web, and video conferencing;
Persistent group chat and team collaboration;
Instant messaging and presence; and,
Contact center and strong analytics tools.
As voice over IP (VoIP) and cloud technologies mature, demand for
cloud solutions among mid-size and large businesses is also growing.
Fuze is among few providers that have designed solutions and marketing
strategies for larger enterprises.
This approach has enabled Fuze to differentiate from others and
deliver a unique value proposition to this relatively untapped
customer segment. The company reports traction within increasingly
larger businesses of greater than 2,000 users, which proves that its
services are a good fit for this type of environment.
Global Coverage, Localized Experiences
Fuze also leverages an indirect channel of 200 partners and features a
diversified channel roster, which includes wholesale partners (telcos
and value-added resellers).
Channel partners help extend Fuze's market reach and provide the
high-quality customer support that is critical for growth and market
share gains in the fragmented cloud communications and collaboration
Partners also play a critical role in Fuze's international expansion.
The company is one of few North American providers to extend its
services to countries outside the United States. In the past couple of
years, the company launched services in Australia, Belgium, Brazil,
France, The Netherlands, Portugal, the UK and other countries in
Europe and Asia-Pacific, and continues expanding into new markets.
It is also ramping up its professional services resources in
international markets to gain credibility and better assist
mid-to-large customers in their transition to the cloud.
Fuze addresses increasing customer requirements for advanced
collaboration tools to support remote users and geographically
Augmented video conferencing and group chat capabilities resonate
particularly well with Millennial users, who cherish mobility and
simplicity in their communications tools, and prefer video and texting
Fuze also caters to the growing collaboration needs of the entire user
base. Recently launched webcasting capabilities address broader
workforce requirements for enhanced collaboration in increasingly
virtual work environments.
Another key focal area is the delivery of contextual data and the
availability of real-time voice, video, and chat analytics to better
align the use of advanced communications and collaboration tools with
broader business goals.
Advanced analytics tools allow larger Fuze customers to gain deeper
insights about various aspects of their operations such as accounting,
marketing, customer service, and more.
Fuze's technology roadmap aims to address key market trends and
customer pain points, such as growing user mobility, the rise of
virtual organizations and remote work, and the need to leverage IT and
communications investments for greater business impact.
Mobile device integration is an important element of the provider's
solutions and market strategy. Recent Fuze product launches, such as
its new reimagined
user interface, prove its commitment to a mobile-first technology
Fuze delivers superior customer value through unique features and
capabilities that offer specific benefits to certain types of users.
For example, Fuze places a great focus on mobile user experience. In
acknowledgement of the modern workforce's growing mobility needs, the
provider extends enterprise UCC applications to mobile devices. A
significant portion of Fuze customers have deployed mobility features,
and the adoption rate is accelerating with 85 percent of new customers
deploying the new unified mobile application for their employees.
"The development of the Fuze reimagined user experience followed a
consumer-inspired approach to UX, taking into account individual
behavior and then optimizing the experience based on that behavior,"
continued Doherty. "We believe the accelerating organic adoption rates
of our unified mobile app reported by Frost & Sullivan further validate
our investment in delivering a more connected experience overall."
a complimentary copy of the Frost & Sullivan 2017 North American UCaaS
and Converged Conferencing Services Competitive Strategy Innovation and
Frost & Sullivan Research Methodology
Frost & Sullivan's
360-degree research methodology represents the analytical rigor of its
research process. It offers a 360-degree view of industry challenges,
trends, and issues by integrating all seven of Frost & Sullivan's
research methodologies. Too often, companies make important growth
decisions based on a narrow understanding of their environment, leading
to errors of both omission and commission. Successful growth strategies
are founded on a thorough understanding of market, technical, economic,
financial, customer, best practices, and demographic analyses. The
integration of these research disciplines into the 360-degree research
methodology provides an evaluation platform for benchmarking industry
players and for identifying those performing at best-in-class levels.
Fuze is a global, cloud-based unified
communications platform that empowers productivity and delivers insights
across the enterprise by enabling simplified business voice
communications, flexible video conferencing, and always-on
collaboration. Formerly ThinkingPhones, Fuze allows the modern, mobile
workforce to seamlessly communicate anytime, anywhere, across any
device. Headquartered in Boston, MA, Fuze has additional locations
including New York, San Francisco, Seattle, Ottawa, London, Amsterdam,
Aveiro (Portugal), Madrid, Paris, Munich, Zurich, Copenhagen and Sydney.
For more information, visit www.fuze.com.
View source version on businesswire.com: http://www.businesswire.com/news/home/20171010006385/en/
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