Unified Communications Industry News

TMCNet:  Plantronics Debuts MDA400 QD Series Audio Processors to Integrate Desk Phones and Desktop Collaboration in the Contact Center

[October 04, 2017]

Plantronics Debuts MDA400 QD Series Audio Processors to Integrate Desk Phones and Desktop Collaboration in the Contact Center

SANTA CRUZ, Calif., Oct. 04, 2017 (GLOBE NEWSWIRE) -- Plantronics (NYSE:PLT), an audio pioneer and communications technology leader, today announced the release of the advanced MDA400 QD Series audio processors. The advanced audio hub offers call center workers easy, at-your-fingertips access to call functions across desk phones and PCs. This helps reduce call-switching anxiety as agents move from desk phones and softphones in their daily work.

With the optional Plantronics Manager Pro software-as-a-service solution, the MDA400 QD Series gives IT professionals additional access to deep call analytics. As the first Plantronics solution to enable call analytics from both PCs and desk phones, the MDA400 QD Series brings key benefits to both customer experience representatives and managers, using advanced call quality analytics to help workplace managers make informed decisions and meet acoustic protection requirements such as the OSHA Occupational Noise Exposure, the Australia G.616 specification, or the EU Noise at Work directive.

“Plantronics’ latest innovation, the MDA400 QD, considerably enhances contact center capabilities by giving contact center maagers the capability to capture analytical insights from legacy desk phones, which is an industry first,” said Alaa Saayed, ICT principal analyst, with Frost & Sullivan. 

There are two models available. The MDA480 QD provides a quick disconnect interface with Plantronics EncorePro headsets and provides access to data such as usage, conversation and acoustic analytics. The MDA490 QD offers everything the MDA480 QD does, and also leverages a digital connection to the digital versions of EncorePro headsets to add inventory tracking of specific headsets to Plantronics Manager Pro.

Pricing and Availability

The MDA 400 Series is available now in two models. The MDA480 QD is $169.95 / €159.95 / £139.95. The MDA490 QD is $179.95 / €169.95 / £149.95.

About Plantronics
Plantronics is an audio pioneer and a global leader in the communications industry. We create intelligent and adaptive solutions that support our customers’ most important needs: experiencing and facilitating simple and clear communications while enjoying distraction-free environments. Our solutions are used worldwide by consumers and businesses alike, and are an optimal choice for open office environments. From unified communications and customer service ecosystems, to data analytics and Bluetooth headsets, Plantronics delivers high-quality communications solutions that our customers count on today, while relentlessly innovating on behalf of their future. For more information visit plantronics.com.

Press Contact:
LeAnne Schrotzberger
Senior Manager, Communications
(831) 420-3139

The Bluetooth trademark is owned by Bluetooth SIG, Inc. and any use of the mark by Plantronics, Inc. is under license. All other trademarks are the property of their respective owners.

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