|[February 28, 2017]
Zoho Unveils Zoho PhoneBridge Platform
Zoho (News - Alert) today unveiled Zoho PhoneBridge Platform. Available immediately to
telephony vendors, the platform accelerates the development and
deployment of solutions that integrate cloud PBX (News - Alert) and call center
management applications with Zoho CRM and Zoho Desk, today, and with
other Zoho business applications going forward. Now, vendors can quickly
enable access to powerful call management features directly from
familiar Zoho UIs, the fluid user experience of integrated telephony and
Platform enters the market as more end-user organizations demand the
power to orchestrate their call activity without interrupting the work
they are doing in their primary business applications. With conventional
methods, however, integrating telephony and business applications can
take months, frustrating vendors seeking to meet market demands in a
timely fashion. Similarly, the awkwardly integrated solutions that
result wind up frustrating end users, who can finally continue working
but must do so at much slower pace.
"Conventional integration platforms create a lose-lose proposition for
vendors and end users alike," said Mani Vembu, chief operations officer
of Zoho. "Zoho PhoneBridge Platform lets vendors deploy integrated
solutions in less time, with less development effort. In fact, call
center management and cloud PBX vendors need zero knowledge of Zoho
applications to integrate their applications with ours. Our platform
focuses the vendors' development efforts on their side of the
integration, and that can eliminate over 50 percent of the overall
Inside Zoho PhoneBridge Platform and Platform Partners
Zoho PhoneBridge Platform offers robust APIs that make the development
process fast and hassle-free. In turn, vendors can create
telephony-powered editions of Zoho applications that let users perform
single-click dialling, see incoming call pop-ups, automate their call
logging, and review in-depth call analytics - all from within their Zoho
In an industry-first move for CRM, Zoho PhoneBridge Platform's launch is
partnered by 15 international telephony vendors who have used the
platform to build completely integrated solutions for Zoho Applications.
The immediate momentum offered by having 15 international partners
results in higher visibility and adoption among Zoho users, for
solutions built using Zoho PhoneBridge Platform.
Zoho has chosen six of the vendors to feature in their partner
spotlight, and to work more closely with after this launch.
AT&T (News - Alert) Office@Hand
Other Zoho PhoneBridge Platform partners include Sipgate, Kixie,
ActivePBX, HuThunder, Duocom, Ameyo, Mondago, Inopla, and iKontel.
The 15 integrations developed by launch partners using the Zoho
PhoneBridge Platform strengthen Zoho's appeal in crucial markets like
Germany, France, India, Canada, Spain, USA and the UK. Businesses from
these regions now have a help desk and CRM software that integrates with
their preferred call management solution.
Zoho by the numbers
More than 300,000 businesses across 60 countries actively use Zoho CRM
and Zoho Desk, collectively completing deals worth more than $200
billion every year. Call management solutions are the most favored Zoho
CRM integrations, with more than 40 million calls logged and more than a
million hours spent on call by salespeople annually.
Pricing and availability
Zoho PhoneBridge Platform is open to all cloud PBX and call center
management solutions, and it will be made available on request.
The release of Zoho PhoneBridge platform comes along with Zoho's latest
announcement of a host of productivity-centred
features like Zia and Blueprint, for users of Zoho CRM. Cloud PBX
and call center management solutions can apply to be a PhoneBridge
partner and get quick-start assistance, by visiting: www.zoho.com/phonebridge
For more information on Zoho CRM, please visit www.zoho.com/crm.
more information on Zoho Desk, please visit www.zoho.com/desk.
Additional Zoho Resources
Zoho news coverage: http://www.zoho.com/inthenews.html
Zoho press releases: http://www.zoho.com/press.html
Zoho videos: http://youtube.com/zoho
Zoho blogs: http://blog.zoho.com
Zoho on Twitter (News - Alert): http://www.twitter.com/zoho
Zoho on Facebook (News - Alert): http://www.facebook.com/zoho
Zoho is THE operating system for business - a single cloud platform with
all the necessary applications to run a business entirely from the
cloud. Businesses can acquire and manage customers using Zoho's
marketing, sales and customer support applications - Campaigns, CRM and
Desk - and can then empower employees to create, store and distribute
content on the cloud with Zoho's productivity and collaboration
applications - Office, Mail and Docs. Additionally, businesses can run
their own operations on Zoho's finance and human resources applications
- Books, People and Recruit.
More than 20 million users around the world across hundreds of thousands
of companies rely on Zoho every day to run their businesses - including
Zoho itself. A business can choose to run the entire Zoho suite or just
a single application. Zoho applications are available directly through
zoho.com, or through an ecosystem of hundreds of worldwide Zoho partners.
Zoho is a division of Zoho Corp., a privately-held and consistently
profitable company, with more than 3,500 employees. Zoho is
headquartered in Pleasanton, CA with international headquarters in
Chennai, India and offices in Austin, London, Yokohama, and Beijing. For
more information, please visit http://www.zoho.com.
View source version on businesswire.com: http://www.businesswire.com/news/home/20170228006430/en/
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