|[April 11, 2011]
LiveVox Cloud Predictive Dialer Wins ATA Technovation Award
SAN FRANCISCO --(Business Wire)--
LiveVox (News - Alert) Inc., the leading provider of cloud contact center solutions,
today announced it was awarded the Technovation Award from the American
Teleservices Association for its Secure VoIP Predictive Dialer. The ATA
is a non-profit trade organization serving companies that use contact
centers as an integral channel of their operations.
Recipients of the Technovation award must demonstrate significant
innovation and cultivate a focus on new product development for the
contact center industry. LiveVox delivers integrated predictive dialer,
ACD, IVR and call recording applications solely from the cloud.
"Our annual awards gala gives us an opportunity to recognize companies
that are committed to making advances in technology and raising the
level of service for consumers around the world," said Phil Grudzinski,
ATA Board Chair. "We appreciate the innovation and dedication of our
member company LiveVox for their Secure VoIP Predictive Dialer and
contact center suite."
LiveVox was the only cloud contact center communications platform to win
the award, which was presented at the annual ATA Convention and Expo
last month. LiveVox is a fully burstable, PCI (News - Alert)-cmpliant platform
differentiated by its ability to deliver ongoing cost efficiency and
reliability through the use of redundant Secure VoIP/MPLS networks for
voice and data transport.
LiveVox provides on demand Wide Area Networks delivering such benefits
as global load balancing and PCI-compliant processes and infrastructures
across multi-site organizations.
"LiveVox is pleased to be recognized by the ATA for our dedication on
continued product development, security and reliability," said Louis
Summe, Chief Executive Officer, LiveVox. "As the contact center
landscape becomes more complex with multi-site, multi-sourced
configurations, the cloud provides opportunities to improve flexibility
and site integration."
About the ATA
The American Teleservices Association (ATA) is the only non-profit trade
organization dedicated exclusively to the advancement of companies that
utilize contact centers as an integral channel of operations. ATA
members include companies with inbound or outbound contact centers,
users of Teleservices, trainers, consultants, and equipment suppliers
who initiate, facilitate, and generate telephone, Internet, and e-mail
sales, service, and support. Founded in 1983, the American Teleservices
Association (ATA) represents more than 4,000 contact centers that
account for over 1.8 million professionals worldwide. www.ataconnect.org.
LiveVox is the leading provider of cloud contact center solutions.
LiveVox offers an integrated predictive dialer, ACD, IVR, call recording
and business analytics. The patented, fully burstable LiveVox platform
utilizes carrier IP/MPLS networks and delivers multi-site deployment,
routing and controls. LiveVox is headquartered in San Francisco. For
more information, visit www.livevox.com.
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