Unified Communications Industry News

TMCNet:  New Study Places AVST in Top Spot Among Unified Messaging Leaders

[October 07, 2008]

New Study Places AVST in Top Spot Among Unified Messaging Leaders

(Marketwire Via Acquire Media NewsEdge) FOOTHILL RANCH, CA, October 7 / MARKET WIRE/ --

A recent report from COMMfusion LLC
titled "Market Update: Evaluating Unified Messaging Solutions" ranks Applied Voice & Speech Technologies, Inc.

(AVST) as the leading provider of unified messaging (UM) in terms of "completeness of
solution." AVST was evaluated against other UM providers including
Avaya?, Microsoft?, Cisco? and Nortel?.

When COMMfusion evaluated UM offerings from 16 vendors, AVST's
CallXpress? was identified as having the most complete UM solution of
those evaluated. As defined by COMMfusion, UM is the integration of voice,
fax, and e-mail messages and message notification allowing users to
access any of these messages, anywhere, anytime and from any terminal.

When determining the completeness of each solution, COMMfusion took into
account a range of features and capabilities, going beyond the basic
integration of voicemail, e-mail, and fax, to include enhanced UM features
such as find me/follow me and live reply. Other features taken into
consideration during the course of the evaluation included: personal
assistant or speech capabilities; automated attendant; integration with a
groupware calendar; web clients; the ability to work with several groupware
products; the ability to support both IP and TDM switch environments; the
ability to integrate with multiple vendors' switches and in a mixed-switch
environment; networking capabilities; notification options and TUI

According to Blair Pleasant, COMMfusion's President and Principal Analyst
and author of the study, "When it comes to UM, flexibility is key. As
companies evolve, and as rules, regulations and business environments
change, administrators need to have the flexibility to adapt to those
changes. AVST's four UM architectures (Server-based, Client-based,
Secure, and Simplified) enable companies to manage the transition to UM,
deploying any mix of UM that they wish in order to best fit their needs and
unique environments."

"Simply put, AVST's CallXpress is the most flexible platform on the
market," noted Denny
Michael, AVST Vice President of Marketing. "Flexibility isn't the only
advantage CallXpress brings. It also promotes enterprise mobility and
efficiency by allowing workers to stay connected to the office 24x7, with
key features that result in more efficient, more productive and more
successful organizations."

In addition to CallXpress' flexible architecture, AVST designed the product
to interoperate with all of the most popular e-mail systems including
Microsoft Outlook?, IBM? Lotus? Notes?, Novell? GroupWise?,
Mirapoint? and any IMAP4 compliant e-mail system.

AVST pioneered the first UM solution in 1993 with the release of its
flagship product CallXpress. In 1997, the company again led the field by
being first to market with a voicemail and UM solution designed to run on
Microsoft's NT operating system. Most recently, AVST demonstrated its
commitment to UM in 2007 by being first to deploy and mix four UM
architectures that meet customers' storage, access and security needs.

"As a pioneer in this industry with more than 40,000 deployments worldwide,
we are proud to be recognized by COMMfusion as the industry-leading
provider of UM solutions," added Michael.

COMMfusion LLC is an independent industry analyst and consulting firm,
providing market research analysis and consulting services on Unified
Communications and communication convergence markets and technologies,
aimed at helping end-user, vendor and reseller clients both strategically
and tactically. For more information on COMMfusion, go to

AVST is dedicated to educating the market on the issues surrounding UM and
invites users to visit www.avst.com for more information.

About AVST

Applied Voice & Speech Technologies, Inc.
(AVST) is a leading developer of communications solutions for
businesses of all sizes. Through its world-class unified communications
platform, CallXpress?, AVST offers the industry's most powerful suite of
second generation communications solutions including advanced call
processing, voice messaging, unified messaging, fax, notification, and
speech-enabled personal assistant (including automated attendant and
hands-free mobile worker access).

The CallXpress unified communications platform is designed to facilitate
the enterprise migration from legacy TDM call processing and voice mail
solutions to IP-enabled unified communications by delivering the
interoperability, scalability, feature depth and flexibility, and
administrative capabilities that enterprise IT and Telecom teams are

Headquartered in Orange County, Calif., AVST maintains facilities in
Seattle, Wash. and the United Kingdom and has remote sales offices across
the United States. With more than 40,000 systems installed worldwide,
AVST's unified communications solutions are sold and supported
internationally by an extensive network of resellers and OEM partners. For
more information contact Denny Michael, Vice
President of Marketing, at 949-699-2300 or access the company's website at

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Media Contact:
Dena Grigas
Lages & Associates
(408) 492-1470dena@lages.com

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