Contributor from Unified Communications

Jim Machi Info

Sangoma
Jim Machi is General Manager Converged Communications Division at Sangoma(www.sangoma.com). With more than 20 years in the communications industry, Jim's track record and passion make him a frequently sought after event speaker, and he has been recognized as “One of 50 most influential people in VoIP” by VoIP news, by Internet Telephony magazine as one of the Top 100 Voices of IP Communications and by WebRTC World as a WebRTC Pioneer.
 

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The ability to provide excellent customer service matters more than ever, given the expectations of consumers today. Take a recent report from Microsoft on the state of customer service, for example ...
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Sable Natural Resources required a more flexible voice solution with advanced capabilities in combination with cost savings...
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