Contributor from Unified Communications

David Sims Info

David Sims is contributing editor and CRM/contact center columnist for TMCnet. He is a freelance writer with years of experience covering the CRM industry. David currently lives in New Zealand, where he covers CRM and understands why the Maori name for the country is Aotearoa, The Land of the Long White Cloud.

David's First Coffee Blog covering the Telecom and CRM space can be found at: http://blog.tmcnet.com/telecom-crm/.
 

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Customer Service in the Age of the Cloud
The ability to provide excellent customer service matters more than ever, given the expectations of consumers today. Take a recent report from Microsoft on the state of customer service, for example ...
Cloud Solutions Take the Stress Out of Moving Offices
Moving offices or opening a new location can be a serious challenge.The logistical hurdles can be daunting...
Case Studies
Gilbane Company Building
Gilbane works on large construction projects that typically last about 1-3 years. As a result, project trailers need to be equipped with a state-of-the-art phone solution but capital cost constraints prohibit purchasing equipment that will only be used for a few years...
Sable Natural Resources
Sable Natural Resources required a more flexible voice solution with advanced capabilities in combination with cost savings...
Product Sheets
Fusion360 & FusionWorks
Fusion offers a 360 degree view of the communications solutions your company needs to succeed. Fusion360 provides you with the stability of a traditional PBX phone system and the advanced unified communications features that only a next generation ...
MobileConnect
Fusion offers a 360 degree view of the communications solutions your company needs to succeed ...