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Alteva, Microsoft Collaborate on "True Hosted" UC Solution


April 23, 2010

Alteva has partnered with Microsoft and BroadSoft to provide what it calls a "true hosted" Unified Communications solution. Alteva has developed a way to interconnect its hosted voice and messaging services with Microsoft Communication Services product suite, including Microsoft Exchange, SharePoint and Office Communications Server "OCS," for both its small business and enterprise customers.

 "Other companies claim to offer UC, but in actuality they are only referring to basic VoIP features such as voicemail messages as a .wav file in your e-mail," said Louis Hayner, Chief Sales Officer, Alteva. "True UC is much more than that. Alteva's UC product with the full suite of Microsoft Communication Services products integrated with Voice over IP phone service, allows for a truly cloud-based UC environment. [This is one where] basic business-based technology like voice is combined with office communications such as instant messenger, video conferencing, desktop sharing, and telepresence. This capability is changing the landscape of enterprise businesses, creating unprecedented productivity enhancements."
 

Microsoft is actively pushing the capability of a fully integrated communications platform by partnering with Alteva, Comcast, and Go Daddy among others, says Alteva, to provide more productive communications, improve employee productivity and enhance office efficiency. Alteva has been selected as one of the only hosted voice service providers to offer the complete suite of Microsoft Communication Services. This solution enables employees to access critical business information from any location, at any time, on any device. Working remotely, employees can now access e-mail and customer information, view and edit documents, manage calendars, and collaborate with coworkers as if they were still in the office.

When integrated with Alteva's hosted VoIP, customers will benefit from voice-enabled Outlook calendars and e-mail, phone presence, vendor bill consolidation, scalability, increased control, business continuity and mitigation of technology obsolescence. This enables smaller organizations to easily integrate voice, messaging and collaboration systems. Having HD phones and hosted voice services on a high-quality, enterprise-grade platform interconnected with Microsoft Communication Services products including Microsoft Exchange, SharePoint and OCS, provides "a plethora of capabilities at a tremendous value."

At the same time because each organization is different and their communication needs reflect that, Alteva has also just launched a Web store, where organizations with less than 25 users can easily select the right UC solution to suit their needs. Alteva designed four different UC packages from which small businesses can choose from including its UC Complete bundle that allows users to realize the benefits of a fully-integrated, HD voice-enabled unified communications solution. Alteva also offers a la carte purchasing options for those who seek only to purchase Exchange e-mail, OCS or Alteva's hosted VoIP.

"By allowing for more fluid and direct collaboration between employees with one another, suppliers, partners and clients, a unified communications solution helps businesses of any size to streamline communications," said William Bumbernick, CEO, Alteva. "It also helps reduce costs and minimize delays to assure faster interaction with anyone important to the organization, even if they are not physically at the same location. By working together with an innovative company like Microsoft, we are now able to provide a proven and reliable, fully integrated communications solution."


Brendan B. Read is unified communications's Senior Contributing Editor. To read more of Brendan's articles, please visit his columnist page.

Edited by Stefania Viscusi




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