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Use Of Video Conferencing & Telepresence Saw A High Due To Flight Disruption Across Europe: Polycom


April 21, 2010

Polycom, a provider of telepresence, video, and voice solutions has announced that the company has experienced an all time high in the use of video conferencing and telepresence solutions during the last week, thanks to the flight disruption across Europe that drove record use of these services. Due to flight restrictions, many organizations turned to the technologies as they sought to communicate with staff and maintain their productivity levels as well.

Regus, a customer of Polycom that operates a global network of 2,500 publicly available video conferencing rooms and a growing list of immersive telepresence suites has claimed that it saw a 108 percent growth in the usage of these services in the UK and 18 percent growth across the continent of Europe. The facilities of the company located in Aberdeen, Manchester, Edinburgh as well as Gatwick and Heathrow received the highest demand as the travelers were desperate to find alternative means for maintaining their respective business ventures.

Regus offers easy online booking facilities for its teleconferencing services, more details are available at the company site here. The company hopes it will encounter further high levels of enquiries for video communications in the future, as organizations strive to maintain international business communication during the aviation crisis.

According to Mike Swade, VP EMEA at Polycom, the truth is that too many organizations still lack the correct business continuity planning for times when communication becomes more challenging, meaning customers and overall competitiveness suffers, and the volcano and other recent incidents like H1N1 have been an eye opener to many organizations about the potential business impact that can be caused by external influences. Swade noted that companies using visual communication are better prepared to deal with international crises like this and the 'Return On Investment' or 'ROI' and productivity benefits are immediate, as businesses need to look at alternative ways to communicate with staff, partners, suppliers and customers while flying around the world for a meeting is no longer necessary or efficient.

Polycom offers an online tool for the enterprises to check out the ROI benefits of video conferencing and telepresence, which helps the enterprises in calculating what savings they could make in the future. The tool is available at http://www.polycom.eu/products/resources/roi/en_roi_green.html.

In March 2010, Polycom announced that its telepresence systems and infrastructure had been chosen by supply chain solutions provider Manhattan Associates, for offering face-to-face communications with customers and colleagues worldwide.


Raja Singh Chaudhary is a contributing editor for unified communications. To read more of Raja's articles, please visit his columnist page.

Edited by Alice Straight




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