Unified Communications Featured Article

Telepresence Explodes Following Volcanic Eruption


April 20, 2010

The volcanic eruption that shut down air travel in Europe has led to another kind of explosion - the use of online teleconferences to conduct business.

A Skype spokesman told the AFP: "We have seen an increase in the past few days in terms of video-calling because of the situation."

TMC's Rich Tehrani reported that many are discovering video as a solution to not being able to travel.

"Skype and Cisco happen to be highlighted in a story about video in the New York Times. By the way if you are stuck in London and sipping Early Grey with other real people is more your cup of tea than video you may want to download 13 temporarily free iPhone guides from Lonely Planet which are normally priced in the $10 to $15 range."

As an effective medium for immersive collaboration, telepresence offers a so-called natural environment for participants to create personal relationships and imitate intimate face-to-face communication, industry experts say.

According to the AFP, "Cisco also said Monday that the disruption of flights in Europe due to a dangerous layer of ash spewed into the sky by a volcano in Iceland has led to a surge in interest in its telepresence technology for online meetings.

Using telepresence to keep businesses productive is a way many companies are heading these days. But how do you do it and make sure that you are doing it right? unified communications recently spokewith experts Bob McCandless, CEO of BrightCom, a provider of integrated telepresence and videoconferencing solutions, and David Benz, president of Vaughan Benz, a BrightCom client and a manufacturer of high-end, custom made wood and upholstered furniture for the hospitality industry, to learn about the best practices to implement a telepresence environment by combining the technology with an interior design approach.


Erin Harrison is a senior editor with unified communications, primarily covering telecom expense management, politics and technology and Web 2.0. She serves as senior editor for TMC's print publications, including "Internet Telephony", "Customer Interaction Solutions", "Unified Communications" and "NGN" magazines. Erin also oversees production of unified communications's weekly iPhone e-Newsletter. To read more of Erin's articles, please visit her columnist page.

Edited by Erin Harrison




Request a Quote
Become a Partner

Featured Blog

Millennials and Technology – "I want it now"

The millennial generation, also known as individuals born between the years of 1980 and 2000, are a group of highly collaborative adults estimated to account for roughly 75% of the global workforce by the year 2025...

4 Steps to safely enter 2016 with Fusion and leave your old provider behind

Enough is enough! You can't tolerate the dropped calls, the complaints from upper management, and the slow response time from customer service. You saw the signs of the breakup all along, and now it's time to move onto something new...

Practical Benefits of a Unified Communications System

The business world of is rapidly changing thanks to the technological advancements of recent years...